AutoBarnReviews of autobarn.com

Customer service is as terrible, I brought in my headlight bulb and asked for the exact type with car make and model and instead he gave me an inferior brand and promised it was the exact bulb for my car. Well turns out he gave me the same bulb but a completely different strength and Color of the bulb I asked for. The bulb is cheap but I felt like they were trying to get rid off bulbs “as in scamming” that don’t sell and then say packaging was broken for no refund. Anyways just a warning to other shoppers that these guys aren’t trustworthy so be careful.

Absolutely worst car buying experience in my 60 years! Was promised by salesman Ray to hold the car while I drove nearly 4 EACH WAY to buy the car! When I arrived another customer was test driving it! They then accepted his off BEFORE I even was given the opportunity! Turned out to be a blessing in disguise. While there I overheard a very disgruntled customer who received little to no help or sympathy from Ray. I also noticed oil overspray in engine compartment, damage under front end, both not disclosed AND poor attempt to cover smoked in vehicle with cheap perfume. Manager Sam “apologized” and offered gas I wasted. I have since read this is common practice there. They have successfully kept the stereotype of shady car dealers alive and well. Avoid at all cost. Consider yourself warned!

Is there less than one star. Went to Capalaba store, stood in line while person in front was served, waste of space behind the counter walked away, when he came back, went to serve person looking at item on shelf, even though I was still standing at the counter. Obviously no matter how pathetic your customer service is, you still keep your job.

My name is Len. I got a Quote from AutoBarn for a head unit for a Toyota Landcruiser 200,they quoted $639 for an Alpine ILX-702D7 Unit a fair price but the wiring was an extra $212 plus $230 to fit it an absolute rip off. I bought a unit from Strathfield Car Radio. A Clarion Head same features as the Alpine unit for $558 with all wiring included. I'm no expert but it was so easy to fit myself, it took 30min, that equates to $460 per hr a big big big rip off,Shame on you AutoBarn

I ordered an expensive Dash Cam on Saturday 21st of August. I hesitated for a moment as I usually buy from Repco, but went a head and did it anyway. No contact for a week!! I wrote a complaint and finally my item was marked as sent.. Only it wasn't. It's now another week and it is still not marked as received by the post office! How can you be so careless with such an expensive item...and into he mean time I am left unprotected while driving. This item was supposedly coming from a physical store in Doncaster.. 40 minutes from here. This has been the absolute pits of service!! Repco are always at the ready to help.. I am so incredibly regretful I didn't stick with the this time.

TERRIBLE EXPERIENCE with this company! BUYER BEWARE! We made a purchase for a custom mat and when the mat didn't fit, they acknowledged by email that their website had a mistake and asked if I wanted a shipping label to return and purchase other ones. I said just the shipping label as we wouldn't get the correct ones by Christmas and then they refused...even after we sent the VIN as proof that we were correct. We had to pay a lot of return shipping for THEIR mistake and the refund was slower than normal bank processing times. DO NOT SHOP HERE!

False advertising and Poor customer service After I bought wrong rear mirror for my car in store and bad information and help from sellers ,I told the customer service and they did nor solve it and did not return it because I missed the package which was damaged when I was trying to open the pack and they did not returned it or exchanged it.I am very unhappy.

Slow to ship. Slow to respond. Bad quality products. Refunds come with 35% restocking fee.