John M.
It would be unfair to say that I was…
It would be unfair to say that I was satisfied with Author Ascend. The first contact gave me a positive impression; however, the service did not live up to it. The response rate did not satisfy me; more often than not, it seemed that I had to make efforts in order for the process to continue. It was not always clear what information should be known, and that made everything complicated. When an organization does some important things, such as writing or publishing help, clarity and consistency become crucial. In my case, there were no such factors.



