Austin Shoe HospitalReviews of austinshoehospital.com

We chose Austin Shoe Hospital because of its reputation and trusted them with several pairs of shoes we needed by Tuesday before leaving for a wedding. The North Lamar team came through and had everything ready on time. The day before pickup, there was still some uncertainty because the shoes had been sent to a central repair facility and the store couldn’t confirm their status. That was stressful, and I was more stern on the phone than I should have been. I own that. My only feedback is that clearer expectations at drop-off about the off-site process, along with better visibility into order status, would make the customer experience much smoother. They met the deadline when it mattered, and I appreciate the team following through.

Horrible customer service paid 250$ for a few fixes and they didn’t fix the main issue which makes the shoes unwearable! now want to charge me again to fix it when I already paid to have it fixed, it was literally the reason I brought them in…Beware and check everything, every detail before you leave the store! Coming from a repeat customer it’s just pathetic really.. go to other location with different owners, that’s what I will be doing today since they don’t value their repeat customers or the integrity of their work clearly..

Had my old boots brought back to life once again by Austin Shoe Hospital on Burnet Rd. Great work, done within a week, reasonable prices. Very happy with the quality of work here.

I walked in with a boot that had some seams busted on the tongue and he gave me a price, no up sell, just a simple affordable price. Three days later the work was done and it turned out Awesome! I thought I was going to have to drop another $200 on boots nope $10 and done! I will use them again! If I had checked their reviews before I wouldn't have given them a chance, they were at 2.6. However, businesses can improve. If you read this and they do good solid work at a fair price come back and give them a good review.