Aunt Bug’s Cabin RentalsReviews of auntbugs.com

This is going to be a long one you’ll want to read so buckle your seatbelts. :) First of all, I don’t believe I have EVER left a bad review on any place but this was ridiculous. We started our morning off great, we arrived in town early. I called Aunt Bugs to see when the “info” email would come for our check in. I was then advised that as soon as I received it, I could go to the cabin and check in. So we arrived to our cabin “Secluded Bearadise” around 12:50pm. As soon as we opened the door a strong odor of propane gas slaps us in the face. We immediately opened all windows and doors and contacted Aunt Bugs customer service. I then spoke with a man about the issue, he then stated a maintenance man would be on the way to open all windows (which we already had). I was pleased with the speedy response and action. The maintenance man arrives approx 30 minutes later his name was Jeff. Jeff was so kind!!! As soon as Jeff walked into the patio he noticed the strong odor of propane, he inspected the fireplace (apparently new logs had been placed the day prior) where he found that propane was leaking. Jeff then turned off the gas and contacted Aunt Bugs and spoke with Heather about the issue. He called beside us. He told Heather that the propane smell was strong, he wouldn’t close the windows in fear it would explode, and that he didn’t feel safe staying there. Their conversation ended. Jeff then told us that Heather was looking for a new cabin to place us in, and that the company who installed the logs would be coming out. 5-10minutes later, Jeff calls back to Aunt Bugs for an update where he is told Heather is still looking for us a new cabin to be placed in. After this conversation Jeff left our cabin, he was very busy. 10 minutes later Heather calls me to say: Jeff cut off the gas so the smell should go away. We let you check in early, if you go out and enjoy the town by the time you get back the smell should be gone. Heather then says Jeff felt confident the smell would go away. I then informed heather that Jeff called her while standing by us, so I knew he said it was unsafe. I then asked her why we were not being relocated and she stated because all the cabins were sold out. Heather repeatedly stated “the smell should be going away” I then told her, the smell is still very strong and it’s very unhealthy to be breathing this is. I asked for a refund, at this time heather huffed and puffed and placed me on hold. She then picked up the phone and stated “your refunds done, it’ll be 7-10 business days”. So Heather knew it was not safe but because they were “sold” out in all other cabins she insisted we stay there because the smell would “go away”. With that being the major complaint there are several small ones such as the balcony railing being loose and one place actually falling out, Jeff also picked that up on his way out. Also the windows being caked with caulk, which I guess usually wouldn’t matter but you know, we had a gas leak so we had to open them. 2:56pm we are finally leaving this place with no clue where we are going. All hotels are booked. We are literally trying to find any vacancy. At 3:50 I received this text “This is Heather at Aunt Bugs. We do apologize that this happened while you are here. I called over to The Inn On The River, best hotel ever. They do have a room for tonight only if you need somewhere to land while you look for something this weekend. Their rates are 149.99 for parking side, or 189.99 for riverside. plus tax 2 queens. Ask for Sarah and tell her Heather sent you.” So 10/10 do not recommend. Thank you aunt bugs for being so very accommodating :( It is now Nov 4th and I have yet to receive my full refund. I am given the run around each time that I call, or I’m told “it’s not on our end” I am still missing right at $600 🥲 these people are very unhelpful, and this has been nothing but a night mare.

Stayed at Magnolia Bearadise. While the cabin was clean enough, the bed had bed bugs and my sheets were bloody when I woke up the first morning after itching all night. The hot tub was a cold tub. The beds were horrible. Worst of all....Aunt Bugs charged the MOST RIDICULOUS charges of ALL cabins out there. They are TRULY criminals in the way they over charge you. DO NOT RENT FROM AUNT BUGS. THEY ARE CRIMINALS AND CHEATS.

We rented Suite Spot 242 for the Jeep Jamboree. We stay in Gatlinburg area 1 or 2 times per year and rent cabins every time. This cabin Suite Spot 242 was THE WORST BY FAR! The pictures are great but wish we had looked closed. This cabin is 4-1 bedroom bunk rooms. When we walked on the deck one of the 2 chairs/rockers were broken and unsafe to sit in. When we walked in, the second thing we noticed was the pool table, the felt was worn, cut and bare in places, down to the wood underneath. There were 2 pool sticks, one was bent and the other one was missing the tip, rendering it useless. The air hockey score board was broken and the table was so worn, well, seen better days. We looked past this, knowing we were not going to be spending much time in the cabin. Bunk room #1 The bathroom has a jet tub and the jets don’t work. The tub knob is broken and there is hardly any hot water to be accessed. Not good for washing the mud off after hitting the Jeep trails. Bunk room #2 the one my husband and I stayed in was okay, until again taking a shower/bath. The Jets in the tub did not work and the hot water did not last. I have medium length hair and barely had my hair rinsed when it started going cold. Bunk room #3 again with the hot water....but the jets worked. All is well as long as you like a cold bath. Bunk room #4 had the stove and fridge in it. The stove does not heat to temperature. It took forever for our food to get done. When unpacking our food, there is no place to put it. There is one hutch cabinet in the corner with no shelving, they had all been broken out. The coffee pot was useless, the silverware was cheap and bent, all 4 forks of it! The TVs cable system kept going out and when it was working, the channel selection is poor. But hey, we had the camp fire area, which looked inviting. Well, if you wanted to sit on the ground. We didn’t pack chairs on our 6 hour trip from home, d/t only so much packing space. 2 of the 4 seats by the fire were broken, we didn’t try the other 2, afraid they might break also. Looking forward to a camp fire? We were too. This area also did not get used. Oh and if you do rent this white elephant bring your own grill! We went and bought a cheap one from Wal Mart. The one at the cabin is a small, rusted, hardly standing, caked on mess! We wasted 2k to stay here 3 nights! We did post on their text message board about some of the issues, They offered to send maintenance out the next day. We had a busy day planned and did not want to spend a full day with maintenance going over what all was wrong with the cabin. We did have a roof over our head and a secluded cabin, so not all was lost. P.S. if you like arctic temperatures, choose Bunk Room #2. You sleep with Jack Frost nipping at your nose, while the other rooms are baking on the beaches of Florida! Or better yet, DON’T WASTE YOUR MONEY!

We were headed to Aunt Bugs Cabins during the Christmas Holidays at Bear Splash 409 with 12 people for a nice relaxing holiday. We headed out in three vehicles from Miami, Florida. As we were on the road we called and called and no one answered the office. We were one day out to our destination and we got an email that there was a snow storm and we couldn’t get into our cabin. Mother Nature cause a change in plans for all of us and we ended up having to stay in hotels nearby our destination until they could figure out what to do with all of us for seven days. We had paid in advance for a cabin we never used and had extra charges due to hotel and food. Needless to say we got no help from the people working in Aunt Bugs office. So we canceled our trip with our credit card to reimburse our money. We stayed in Gatlinburg TN. And made the best of the situation. When we got home we continue to discuss our trip and cabin which we never stayed in and our credit card reimbursed most of the money. However Aunt Bugs Cabins kept the deposit and would not give it back. We did not stay in the cabin, we had extra expenses with hotel and food, and finally we suffered a lot of anxiety. So no way will I ever book with this group again nor do I recommend them. BAD CUSTOMER SERVICE. Shame on you.

Since Covid has put a damper to all travel plans, we decided to take a road trip and have a "Covid Conscious" vacation. We found Aunt Bug's Cabin Rentals and booked Love and Laughs #11 which seemed like the perfect "home away from home" getaway spot. Unfortunately, our excitement was quickly crushed when we arrived and realized how dirty and neglected the cabin was. For starters, here's a list of everything that should have been addressed before our check in: - The entire place smelled like cigarettes despite the fact that there is 2 big 'no smoking' signs - The kitchen counters were dirty and had grease/dust on them - Plates had food stains on them - Floors were dirty - Bathroom tubs were dirty - Bedroom comforter was ripped in one of the rooms - Empty cans/bottles surround the entire deck area It seemed like the last group had just left and there was no cleaning done in between. Aside from that, the cabin is essentially falling apart and has 'amenities' just for the sake of them being there. - The basement has a game room that includes a foosball table, air hockey table, and pool table. Sadly, all three were broken and in bad condition. - Fireplace wasn't working/broken - TVs weren't working We ended up reaching out to their maintenance number to get someone to come in and look at the fireplace, but no one came out. Granted, it was late Saturday afternoon (4 pm) and most people had taken off, but at the end of the day, they should realize that most travelers come in for the weekend so there should be someone to help out if something is broken. Overall, the cabin is poorly maintained and does not come close to meeting any Covid standards or any well-being standards. If you're planning a staycation, I'd look somewhere else.

Plz, if u are thinking about visiting Tn; do not visit Aunt Bugs. These ppl are the most rudest, nastiest, business ppl, that i ever come in contact with. You dt find out how lowdown, they are, until, they get your money. Once they get your money; they totally refuse to refund; regardless, to what the emergency is. That right there, show just, how hard up they are. Plz, listen to me; these are not lies; do not waste your time. i wish that i had read these reviews, before, we put our money down. Now we are having to get an attorney; to try, and get our money back. Rather than refund; they extend the time that we can come. We are telling them that we don't want to come; we want No dealings with them. What part, of it, that they do not understand??

It was the worst experience I ever had. Inside the cabin was not acceptable , sheets were dirty, spider webs everywhere and poor housekeeping. we walked on the porch full of garbage and it was not ready for us to check in. My child was bitten by a copperhead snake on the porch and when we call the office they said that it was not their problem. I called the office twice and talked to Patricia who was very unprofessional, rude and hung up on me both times. I wouldn't even give 1 star. This was my first and last cabin rental at Aunt Bug and I would not recommend to anyone. P.S. thanks God my daughter is doing fine after a $150,000 hospital bill.

Don't go here. Criminals, criminals, criminals. Charged me when I was never there. Doesn't check IDs of guests and no help from office.