Paul
Order marked delivered but never received — AudioNova refuses to help
I paid for an order (3534) from AudioNova that I never received. Although the courier tracking states that the parcel was “delivered,” it was not delivered to me, my household, or any safe place. AudioNova’s response has been to say that it is not responsible once the tracking shows delivery. That is not an acceptable resolution. A delivery scan does not prove that the customer actually received the goods, particularly when the customer promptly reports that the parcel is missing. AudioNova has refused both a refund and a replacement. I have therefore paid for an item that I do not have, while being told the matter is effectively closed. This has been a very disappointing experience. I expected AudioNova to take a missing-order report seriously and help resolve it fairly, not to rely solely on a tracking status and leave the customer out of pocket.