Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Atom Tickets (atomtickets.com) has 139 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Events & Venues · Culver City, California
Excellent
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Excellent
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Excellent
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Excellent
Showing 44 reviews with 1 star · Clear filters
Jon H.
Do not use them. They run a scam. And try not to refund you within 5 mins of purchase when ya realized ya mis locked. SCAM COMPANY. Calling the bank for full refund.
Response from Atom TicketsApr 2, 2026
Hello Jon, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at [email protected] with 19830118 in the subject line and we can investigate further. Thank you!
Devis H.
The issue wasn’t fixed
Response from Atom TicketsMar 20, 2026
Hello Devis, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this. Please, reach out to us at [email protected] with 19634257 in the subject line and we can investigate further. Thank you!
Jaxon
AWFUL Customer Service! They don't even understand the issue they just give some canned responses that doesn't apply to my situation. I will never be using them again!
Response from Atom TicketsFeb 5, 2026
Hello Jaxon, I'm sorry to hear about your experience with our Customer Service team. We would be happy to assist you with your request; please reach out to us at [email protected] with 18876256 in the subject line and we can investigate further. Thank you!
Darshan B.
Didn’t enjoy the show “Avatar: Fite and Ash”, I rarely watch movie but always book my tickets from atom app but this time I didn’t enjoy my show as the tickets were costly and the cleanliness was not worth it as per the charges I paid. My seat and floor were soaked with soda and sticky. I tired to cancel my ticket but couldn’t do it so I had to leave the theatre without watching the movie. Need assistance with my issue as it’s taking too much time.
Response from Atom TicketsDec 26, 2025
Hello Darshan, I'm sorry to hear you're experiencing difficulties using our app. We would be happy to assist you with this; please reach out to us at [email protected] with 18184277 in the subject line and we can investigate further. Thank you!
Randy S.
While using the IMDB app selected Regal Theaters and saw tickets for Hamnet movie for Dec 8, 2024. Then 3 days later received an email informing me they are refunding me for these tickets. I had never heard of them before and still have no sense of why a link was imbedded in IMDB. However, this seems odd and misleading to sell and then cancel a movie ticket. Something does not seem right with this and therefore this review. I no longer trust both companies as I went to Regal to purchase tickets and was delighted with no extra fees like Atom charged me ($4.38). Thankfully I did receive a full refund from Atom but will never use them since I can’t trust anything they say they do. Same with IMDB - not a valid reason to even cohost Atom if they were involved with this cancellation.
Response from Atom TicketsDec 9, 2025
Hi Randy! We’re really sorry about the trouble with your order, we know that’s not the kind of experience you expect. Please reach out to us at [email protected] and include the reference: 17881349 so we can check what happened and help you directly. Thanks for sharing your feedback, and again, sorry for the inconvenience!
Christopher H.
I have a sick kid and can't get a refund.
Response from Atom TicketsDec 6, 2025
Hello Christopher, I'm sorry to hear your kid is sick, I hope they get better soon. We would be happy to assist you with this; please reach out to us at [email protected] with 17822408 in the subject line and we can investigate further. Thank you!
Cyrus A.
Non attentive and not helpful at all!
Response from Atom TicketsDec 5, 2025
Hi Alexander, we're really sorry to hear about your experience and we completely understand your frustration. We'd love the chance to help make things right. Please contact us at [email protected] and mention request number 17809129 so we can assist you personally. Thank you for giving us the opportunity to improve.
Brad N.
First time buying tickets online. I bought tickets for the wrong movie theater. I was unaware of this until Showtime. I tried to get in touch with customer service, but there was no phone number. There was no real person on the chat either until I typed customer service representative. When I finally figured out, I explained the situation expecting understanding and a refund. Instead, I received an email that said we cannot refund your movie. That’s it. Lame. Very poor customer service.
Response from Atom TicketsDec 5, 2025
Hi Brad, we're very sorry to hear about your experience and completely understand how disappointing this must have been. We really appreciate you sharing the details with us. We'd love the opportunity to assist you personally. Please reach out to us at [email protected] and include request number 17763340 so we can help you directly. Thank you for giving us the chance to make things right.