Atom TicketsReviews of atomtickets.com

Tried to cancel my tickets even tried for a later date and the app would not let me. I was not able to make the show nor did the give me a refund. I tried to cancel before the policy stated time and was still not given a refund. Don’t use Atom for tickets stick to Fandango never had an issue with them

My experience with Atom Tickets was extremely disappointing. Even after the theater manager approved my refund, Atom Tickets refused to resolve the issue. I even offered to connect them directly with the manager to verify everything, but they had no interest in making that happen. They ignored my emails and messages and made no genuine attempt to listen or fix the problem. The lack of communication and customer service was completely unacceptable. A company should stand behind its customers, but that clearly didn't happen here. I would never use Atom Tickets again. 0/10 stars—forever.

I couldn't make my showtime and when I tried to reschedule I was not able too. I tried calling the theater like Atom said and no one at the theater was able to help me but had the ability to hang up on me when I called 7 times. The company may want to get it together regarding their customer service and support. It was a bad experience so I wont be going back.

not satisfied with very slow and inaccurate Atom cs response related to accidental transaction refund Issue: Hi, the real question is How come payment went through without the payment conformation window? , it just got charged my card, while i was distracted by a call, all i remember was selecting a seats and boom. please check, you guys may have some bug in your system +And about the refund, you should be able to revert payment without deducting service fee or whatever in these scenarios, all happened within a second as an accident( check the timestamp 4:50 PM EST-ordered and cancelled ). you can tell its not intentional purchase. I wouldn’t recommend this sloppy service to anyone, one more frustrated customer

The promotions for $5 with T- Mobile Tuesdays we always have issues with payment method not accepting then they want was to submit a request . And still had problems after the claim it was my account was blocked . The payment method finallly work just for me to get the wrong showtime time . T - Mobile needs to rearrange the movie perk to someone else .

I was not able to reach the ticket ever. Nor was I able to reach the concession ticket. The agent said I purchased a full price popcorn and a five dollar popcorn which I would’ve never done intentionally. I’m just very disappointed with a customer service of Atom and will not be able to recommend it to others, unfortunately.

Bad customer service

I had issues with the order. I tried to contact using chat or email without response.