Alicia
Fast Friendly Help While In a Time Crunch
I attempted to purchase Microsoft office suite online and download to my laptop while at Starbucks. I was having problems and becoming stressed and sent a request to the helpdesk. They got back to me within a few minutes, and we got on a call then screen shared and he installed it for me. It look longer because I was on shared Wi-fi network, but he wasn't worried about it and stayed on the call with me for more than 30 minutes. I needed a quick response in order to complete slides for an early morning meeting the next day. I can't say enough about how much I appreciate the prompt support!! Thank you again for making the installation of my purchase fast and pain free!



