AtariReviews of atari.com

DO NOT ORDER FROM ATARI.COM DIRECT!! Pre-ordered a limited edition game over a year ago, after waiting and waiting I got a message from atari saying it was delivered on December 19th but I received nothing that day. After talking to my postal carrier and confirming he never had a package for me I have tried to contact atari multiple times and have received no response at all in over a month.... Except a request to give a good rating for their handling of the situation... WHAT!?!

I have to issue this warning not to deal with atari.com directly. If you have a problem the experience is very bad. They were working with me, but then after I returned my part I have no replacement or refund after one month and they no longer answer my e-mails! If you want to buy an Atari product, do yourself a favor - buy through Amazon or Walmart. Then you will at least be able to get a refund if needed. Full details below: Nov 25th my order arrived which included two wired 7800 gamepad controllers. One controller was missing a part, the screw-in thumbstick. I contacted Atari support through their support e-mail that day. I asked them to send the missing part, but instead they issued an RMA and dictated that I return the whole controller. I shipped the part with the provided label and also with my RMA # both on the box and on a paper inside the box. Atari had said once they receive the part to allow ten days for processing and they would provide tracking for the replacement. Tracking on the controller I sent showed it was delivered to Atari December 9th. By December 20th I had not heard anything, so I sent an e-mail. I got no reply from Atari. By January 1st I was more concerned so I sent another e-mail. I still got no reply from Atari. On Jan 6th I made a third attempt through the online "contact us" link on the atari.com website, but sadly I still have no response. Now it is one full month since they got my part and have gone silent. I have basically lost the money I spent for that controller. So I feel compelled to warn others!

Zero stars. This web site is a scam. They keep people’s money and never send products. They deleted all comments from FB to hide their scam.

Product...onyx vcs gaming console sucked, did not connect with their horrible servers so no games were playable. Multiple emails were sent requesting a return authorization went unanswered. They would reply with messages that had nothing to do with my request for a refund. What was once a name that indicated quality and customer service is now an online scam preying on memories of our youth wishful thinking that the product sold lived up to its predecessors legacy. I would warn every prospective buyer to avoid Atari and stick with Sony or Xbox...this is a waste of time and money.

Terrible company to deal with, they are complete liars. They say an item is going to ship and 9 months later nothing... I will never buy from these scumbags again.

I'm inquiring today, because I recently purchased a wig off of the Atari official store website and I never received my order. However, the funds were deducted from my account. I've had so many problems receiving my refund. I am very disappointed in their customer service and I am deeply dissatisfied with the way they have responded to many of my inquiries and have yet to receive my money or product

Scammed me from my ATRI tokens. Claim they are not part of it, yet still links to their website, but website down. Discord is very vague, sketchy and keeps redirecting to other servers.

Don’t trust them.. The old good atari team is gone.. Now you will only hear lies from a new bunch of hippocratic people.. 2 years ago they scammed people with rug-pulled crypto token on bitcoincom named atri.. They made a console - a raspberry pi quality level console with 40 year old games.. Stay away from this people!