AtariReviews of atari.com

I ordered the MKKE. It was supposed to be released on 12/12/25. It was shipped on 12/16/25. However, only the game was shipped; the contents of the Collector’s Edition will not be shipped until May. That means I now have to pay customs duties and the handling fee twice. This is an absolute disgrace. It’s basically fraud. It’s just difficult to sue Atari from Germany. This was the last time I bought a product from Atari, and I hereby warn everyone against buying anything from Atari. One of the worst companies on this planet. Shame on you, Atari.

STAY AWAY AND DONT BUY FROM THEM!!!!!!!!!!! They Send me the Wrong Game Edition (Mortal Kombat Collection Green instead of Blue) I make a Refund and till 14.12.2025 they dont answer and i cant do anything. I wrote over 10 Mails and write i will do a Money Charge Back - nothing no answer from them till today!

Hello, honestly, first and last time on this site. The truth is, avoid pre-orders; there's no follow-up and they don't respond to requests. Avoid ordering from Atari, I'm disgusted.

Placed an order on the 5th and still has not shipped out. I should have looked at these reviews before placing the order.

Ordered a Gamestation Go. Paid for it in full. Cannot tell me when I can have it. Asked for a refund and ignored me.

Customer service is horrendous. As of right now they are refusing a full refund even though the mistakes were on their end. It's basically theft and fraud because their website is very specific about policy but they won't honor it in practice.

If I could choose 0 stars I would. This has turned into the worst Father’s Day gift nightmare. I paid extra for no hassle returns. When the product doesn’t work they wouldn’t let me return and receive a refund of money. The only option was to receive another faulty product. Instead of being escalated, they handle customer service through an Ai app. No real people. No phone number. Nothing gets done nor resolved. I’ve tried 10 different options to return on their website. It wasn’t a browser glitch. They intentionally are unethical. They don’t care once they have your money.

After purchasing a "ATARI NEON SIGN" from the official Atari website, I encountered multiple issues. It took over a month for my order to arrive without any tracking details provided. To my surprise, the product arrived in an unbranded box from China, lacking any signs of authenticity you would expect from Atari, especially compared to their recent new consoles. The item received was of significantly low quality and did not resemble genuine Atari merchandise. It arrived without a charger, and the Atari logo was both loose and flawed. Efforts to return the product and contact customer support for a refund have been futile. I have attempted to reach out through various communication channels including the website's contact form, customer support email, and Discord, without receiving any response. Everything seems like a scam. The company that handles customer service seems to be just a scheme to sell low-quality Chinese products at premium prices. Additionally, a comment I posted about these issues on the Atari official site was deleted, further indicating a lack of transparency and customer care.