Assurity Life Insurance CompanyAt Assurity, we put people and planet first. We’re a mutual insurance organization owned by our customers, not shareholders. As a Certified B Corporation we use our business as a force for good.
Assurity Life Insurance Company (assurity.com) has 379 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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BJ
Very difficult to talk to a human being.
Response from Assurity Life Insurance CompanyMar 30, 2022
We're sorry to hear you're experiencing issues connecting with us. We always strive to exceed our customer expectations and try to answer calls within 30 seconds or less. I've asked someone from our Customer Connections team to follow up with you to ensure you get your questions answered.
RONALD
what did you do
Darren
I was very disappointed when I saw the cash value of a nearly 10 year old policy be under 100 dollars. I would never ever recommend Assurity to anyone.
Response from Assurity Life Insurance CompanyMar 30, 2022
Darren, I've asked someone from our Customer Connections team will follow up with you to ensure your questions get answered around your policy's cash value.
ROBERT
called to get some info on changing my policy and could not get anyone to answer.
Response from Assurity Life Insurance CompanyMar 30, 2022
Robert, I'm sorry to hear you're having trouble connecting with us. Someone from our Customer Connections team will follow up with you to ensure your questions get answered.
BRENT
You make me change my password *EVERY TIME I LOG IN*. This is bad security practice. You also force me to use password recovery questions like "what was your first car". This is bad security practice. When I signed up for a billpay account, I had to answer a question about the closest hospital to my home address. This is insane, and bad security practice. This is the most annoying billpay experience I've had with any company in my entire life.
Response from Assurity Life Insurance CompanyMar 30, 2022
Hi Brent, we're sorry you've been having difficulty accessing your Assurity account. Our Customer Connections team is open 7AM - 6:30 PM CST if you ever need assistance. Someone will be reaching out to you to ensure we get you access and to answer any questions you have about our security process.
RYLAN
I can’t leave a review because it’s says I can’t say offensive words.
Response from Assurity Life Insurance CompanyMar 30, 2022
Rylan, we're sorry to hear about your experience. We always strive to exceed our customer expectations. Someone from our Customer Connections team will follow up with you to ensure your questions get answered.
BROCK
Terrible. I can never get a person on the phone, and paying bills online is impossible. I've never had such a difficult time paying a bill for any company I have ever done business with. When the bill arrives I know I better plan on spending an hour attempting to pay the bill.
Response from Assurity Life Insurance CompanyMar 30, 2022
Hi Brock, we're sorry to hear about your experience trying to connect with us. We always strive to exceed our customer expectations. Someone from our Customer Connections team will follow up with you to learn how we can help you and resolve any issues you're experiencing with paying your bill.
LESLIE
because I pay you every month but have NEVER heard from anyone to see if I need anything or need to make a change. Leslie Wray
Response from Assurity Life Insurance CompanyMar 30, 2022
Hi Leslie, it's important to us your policy is there when you need it most. Someone from our Customer Connections team will follow up with you though to ensure you get any questions answered that you may have.
