assuredpartners.comReviews of assuredpartners.com

Extremely Disappointed – Poor Communication and Unprofessional Service We spent two months getting the runaround from Scott Welsh and AssuredPartners regarding our commercial trucking insurance renewal. After keeping us waiting for two months, we were finally told at the last minute that we could renew, but not with one of our drivers included. What makes this especially frustrating is that this issue could have been communicated to us much earlier. Instead, we were left hanging for two months with no clear answers, only to be put in a position where we had no choice but to secure a last-minute insurance policy. If you know anything about the trucking industry, you know that insurance is expensive and that last-minute changes can be extremely costly for a business. We needed timely communication, transparency, and professionalism, and that is not the experience we received. I would not recommend Scott Welsh or AssuredPartners to other trucking companies. Your business deserves an insurance advisor who communicates honestly, respects your time, and gives you enough notice to make informed decisions. Based on our experience, we would not do business with them again.

I had a question about my policy and I dreaded calling the insurance company because, well we all know how complicated it can be to call an insurance company. Well, all of them except AssuredPartners. I called within their normal business hours and they were busy, but I put my number down for a callback and actually got one within minutes. And then I was serviced by the most wonderful woman, Marci. She was extremely sweet and helpful, and she answered all my questions simply and plainly. Never have I hung up with an insurance company and not only felt satisfied but also felt the need to leave a good review. God bless Marci and this company!

AS A SMALL TRUCKING COMPANY DO NOT USE THIS AGENCY. TERRIBLE CUSTOMER SERVICE THEY DONT CARE ABOUT YOUR BUSINESS. WRONG COI GIVEN THEY TAKE SO LONG TO ANSWER EMAILS. I DEFINITELY DO NOT RECOMMEND USING THEM.