They refuse to approve my single case therapy form. There are no other providers available and yet they still refuse. They claim there is one called Fysical in Bonita Springs, but these clowns never answer their phone, never return messages, or emails. Absolutely unethical. They need to go out of business. Members end up paying the price of irresponsible therapy providers who never pick up their phone. I've been dealing with this for about 7 months now. No one at Allegiance cares.
CI
Cosmopolitan I.
Service is beyond abhorrant and unaccountable
We share our experience to respectfully warn others. My family and I are Allegiance customers through an employer based insurance offering. In our experience, any employer seeking to use their services should kindly research the public sentiment regarding the level of unprofessionalism for Allegiance. Having to deal with multiple layers within this organization regarding our healthcare, unprofessional representatives permeates throughout their organization. With our family, Allegiance has not been transparent. Keep in mind their subpar customer service certainly will give rise to complaints. Again, based on our direct customer experience, if you need clarity, basic assistance, have basic benefit inquires, or if you are attempting have a manager call back to report horrendous customer service - you will not get results. You will have long wait-times (including being transferred to wrong departments after 1+ hour wait time) as mentioned in other reviews. You have to hope your condition for yourself or your children are not life threatening as you navigate their created chaos. Unanswered inquiries are not punishable and is, in fact, so normal, it is a part of the Allegiance culture. Directly, they were found to provide faulty policy information, were found to be repeatedly cunning to keep us as members ignorant of our rights, and the Allegiance representatives will indeed antagonize their members, just as the previous reviewer explained. Stephanie Brown, their Provider Relations Coordinator, (and others), has comfortably placed in writing an amazing display of unwholesomeness with the most unprofessional tone to paying members. The type of experience we've had are shameful but coming from a company with no shame.
You can see for yourself in Allegiance's public responses to the public pattern of complaints that the company response, if any, are cut/paste, antagonistic, passive aggressive, or they offers no real remedy. Allegiance's under-developed pubic responses are indicative of the lack of accountability and that has also been our experience. In reading other people's similar experiences to ours, I did notice Allegiance's response requesting reviewers to contact their office (via a general customer service line or general email) was more than likely a step already completed prior to a member's choosing to warn the general public with good faith. Just like we did. Clearly, attempting to work with them amidst their dysfunction may not be productive. Of course, everyone should be respectful in their problem-solving but honestly Allegiance just hasn't reciprocated that. We've seen Allegiance advertise great things (i.e promising great customer service) but they present one way then engages in a manner counter-productive to what they advertise. Their benefits management and their customer services were substandard in every sense of the word. Taking your concern to the state insurance oversight committee or the state Insurance Ombudsman Office is a better way for Allegiance's negative patterns impacting consumers to be tracked or accountable.
