AsianMelodiesReviews of asianmelodies.com

Response from AsianMelodiesApr 7, 2022

Dear Zo, Thank you for the feedback. We are sorry to hear about the situation that occurred, in order to clarify the details we would need you to contact us via [email protected]. We will be happy to check your case and assist you properly! We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform.Our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments! Best Regards, AsianMelodies Customer Support

Response from AsianMelodiesMar 17, 2022

Dear Orlando, Thank you for letting us know about the difficulties you face! First of all, let me please inform you that you can reactivate the account with login to your account and accept reactivation requests then. Also, please note that you are more than welcome t contact our customer support desk 24/7 and we will assist you. As well feel free to contact us via [email protected] via the email address you have used for the registration so we can locate your account and reactivate it. Thank you for staying in touch! Best regards, Asianmelodies Customer Support

Response from AsianMelodiesMar 5, 2022

Dear Joyce, Thank you for your feedback. Please be kindly informed that we review every complaint individually and always strive to resolve any problem in a satisfactory way. From our end, we do not tolerate such violations as the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations. One of our main goals is to provide our users a secure space for communication and for this purpose we carefully approve all the users to be registered on our platform. The profiles of our users are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts. Please note that the regional partners are responsible for checking that the information provided by the validated members is valid and accurate, however, they do not manage their profiles. Also, we always recommend that you discuss the possibility of the contacts exchange with the user beforehand as we have no influence on the personal decisions of our users and sometimes they may decline your request due to personal reasons. In any case, if you notice something suspicious in the behavior of a specific member, please contact our Support Team and let us know the member ID and the specific facts that give rise to concern. We will investigate the matter and let you know the results. Please contact us via [email protected] with additional details regarding the issue that you have experienced, we will be happy to assist you. Best wishes, AsianMelodies Customer Support

Response from AsianMelodiesMar 2, 2022

Dear Chris, Thank you for the review! Please, be kindly informed that we are an online communication platform who supply all the services for convenient communication online as well as additional services. Also, please note that the regional partners may provide the members with a professional photographer who takes care about beautiful pictures to their profile. We hope that you may give us another chance! Best regards, Asianmelodies Customer Support

Response from AsianMelodiesFeb 20, 2022

Dear Josh, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to investigate on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User""). Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, AsianMelodies Support Team

Response from AsianMelodiesFeb 16, 2022

Dear Perry, Thank you so much for sharing your feedback! We want to emphasize, that we provide our users with a convenient environment for making new bonds on the platform and it's understandable that some of the members want to show themselves in a better light. We can see it not only on our website but in real life too. People use make-up, light to look good and obviously take professional photos. It is natural for a person to try to present himself/herself in the best possible way. Moreover, every photo on the website passes a moderation check. We do not tolerate fake photos, and if a photo looks suspicious, we won't allow it to be on the website. If you have seen photos that raised your suspicious, we can check them thoroughly for you. We are a safe company, we do our best to prevent such situations and in case of some, we always investigate and take measures. Please feel free to contact us via [email protected] for getting more information or asking other questions. We are always ready to help! Kind Regards, AsianMelodies Customer Support

Response from AsianMelodiesFeb 8, 2022

Dear Jake, Thank you so much for taking the time to share your feedback! We want to assure you, that we check validated members' profiles carefully. First of all, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to the profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Hence, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents user attaches are valid. If a profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated. Furthermore, we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we launched the difficult procedure of verification steps described earlier. All of the users knowingly made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. Understandable, that when people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore our users sometimes hire professional photographers to have the best pictures in their profiles. Please be advised, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on her behalf, we fine the Partner and immediately delete the user’s profile. Please reach us via [email protected] in case of any help needed while you're using the website, we are there for you 24/7. Best Regards, Asianmelodies Customer Support