ASE ProtectionReviews of aseprotection.com

BUYER BEWARE! For those researching or shopping for the best extended service plan for their vehicle or motorcycle, ASE PROTECTION is NOT a good option. ASEPROTECTION.com's website states "Our top rated Motorcycle warranty plans protect you from surprise expenses." In reality, despite what the sales rep says, their contract is filled with legal jargon that simply protects them AND allows them to deny claims. Their Total Blue Shield contract shows covered components under section IV. However, section V shows EXCLUSIONS: PARTS AND SERVICES NOT CONVERED. This is what their claims administrator will reference when denying your claims. As others have mentioned, submitting a claim is a slow and inconvenient process, your calls/claims will be funneled by a small team that provides little to no updates, and you'll be left with an expensive warranty contract that does little to "protect you from surprise expenses." Then, cancelling the contract is just as frustrating. You'll have to provide "a notarized affidavit by mail verifying the vehicle mileage and a DATED VERIFIABLE current ODOMETER PHOTO." Be sure to send it by certified mail and require a signature of receipt. Do not purchase a warranty from ASE PROTECTION. It will not "save you thousands of dollars in repair bills" as stated on their website! If you do, however, be sure to identify all excluded/non-covered components. You'll see that it leaves you with mediocre coverage and protection.

This company is a fraud! They are 100% out to scam people out of ALL their money! They lie, will always say the check is mailed out, fully knowing you're never getting paid. They told me at least 8 times my check was mailed, and all eight times they said my check was lost. How are businesses like this able to commit such heinous acts?! STAY AWAY FROM ASE PROTECTION...you will be robbed!

Well, as many others have indicated, this company just doesn't want to pay, and they will run you and your mechanic through the ringer just to tell you that they are not paying. Honestly, I don't know how the employees can sleep at night knowing that they are taking advantage of customers who pay allot of money for this protection. They work harder to find reason to deny a claim than help you receive the dollars for your repair.

MARIA IS RUDE AND UNWILLING TO HELP. I AM A REPAIR FACILITY AND NOW THAT THE AGREED UPON WORK HAS BEEN FINISHED ASE WARRANTY WILL NOT PAY FOR THE REPAIRS THEY AUTHORIZED. TOTAL SCAM COMPANY DO NOT USE!

Company is a complete FRAUD! Filed complaint with FTC and BBB. They are out of Delware. Do not purchase from this company!!! UPDATE: After 3 months and much effort against an unresponsive company in Delaware, I recieved an email from TrustPilot allowing me to update my review status. I am not sure if they persue a response from ASE or not? We will see... STAY AWAY FROM ASE! COMPLETE RIP OFF OF $2500

This company is a serious SCAM. I purchased the vehicle Warranty June of 2022 upfront with full payment of $1900.00. Approximately 1 to 2 months later I called to cancel and was instructed to do the mileage thing and get Notarized letter. Mailed letter, when called to check the status they (Tatiana) stated they never received letter and to wait a few weeks so they could contact the mail room. Called for months and just got a bunch of BS stories. Now May of 2023 still dealing with Tatiana she tells me to get a new Notarized letter and that its my fault and should of mailed the letter again sooner (speaking very rude), then hangs up on me. Start calling and trying to reach anybody else, reach Marcus the original salesperson and he transfers me to supervisor William Porter. William instructs me to email him my Notarized letter and he would start the refund process. Of course, months later still no check and call William back… he states he is going to put a force through for the refund. Calling and calling….Maria now is stating the check was mailed out… wait for check…no check. Call Maria back and now we have to wait for the investigation before another check can be issued and you know the rest. After numerous calls until this day, still no refund. These people need to be reported to someone and we need to file a Civil Lawsuit

Beware of doing business with this company. I payed upfront for both my cars. In September 2023, I requested a refund. It has been six months now still waiting on a reimbursement check. I was told they never received my notarized letter and pictures of the odometer. Therefore, I emailed the documents. Then I was told they could not work off a copy of the notarized copy, that they needed the original copy. So, I sent new notarized documents. Then, I was told the person that signed for the Notarized documents (Catelin Wilson) works at the front desk, but does not work for ASE. On another call, I was told they received everything, and it was sent to investigations for review. Now, I am told that they do not have my documents and I need to resend them a new notarized letter, because the one they have is to old. (Confirmation that they did receive my documents). You can’t speak to a manager or supervisor only customer service. I’ve emailed and left plenty of messages. I wish I would have read these reviews before I gave these people my money. I would be interested in joining the civil lawsuit. I need to be refunded my money!

the good reviews are fake ......this is a fraud ..still fighting them ...also they are not located in Delaware ..i contacted the the state attorney....run. If anyone can find where they are actually located post it !!