artnaturals®Reviews of artnaturals.com

The product that I purchased is toxic and when I emailed to ask you all, I got no response. I have another brand that is safer to use now.

I was told I would get an email confirmation of my order and after a week of not receiving anything, I contacted the company via email (no one answered the customer service phone number) to ask for a refund. Since nothing was confirmed as processed, this shouldn’t have been an issue. Four days later, I received an email from customer service that said my order was already shipped, but no tracking information was provided as was originally stated there would be. This lead me to believe that my order was processed the day I asked for a refund. I sent another email stating that I was asking for a refund and not the product at this point and if they had the opportunity to process the order in the past few days, they could’ve taken that time to process my refund. Still, no confirmation was sent to me with tracking information on the product or that my refund was being processed. Customer service was lacking, my concerns were not being addressed, and the perception I was given was that the company was going to do everything they could to keep my money, even if it meant that the process looked like fraud. I did not even receive an apology for the lapse in communication. I give my experience with this company a poor review due to the lack of customer service addressing my concerns and the poor level of communication.

Terrible product! Took forever to receive. Bottle was opened and half of the hand sanitizer was spilled out. The hand sanitizer smelled like turpentine and no one could use it.

Slow, snail like delivery. Had to pull all the product after benzene was found in the mixture. I'd like a refund.

Horrible service, product took months to arrive, nobody answered emails or calls, I should've been issued a credit that I never got. Never will I ever nuy an Art Naturals product.

We found them on the list for dangerous chemicals. We threw them all out and won't use them. I tried calling to see if these had benzene in them and could not get a hold of anyone. I thought these were manufactured in the USA when I purchased them - the labeling said USA with a USA flag. I thought it was safe but found out it's actually manufactured in China with questionable ingredients and labeled as an American product. I am not happy with the deception and I tried to get a clarification on the product before giving this review.

WORST COMPANY EVER! I ordered 8 bottles of UNSCENTED hand sanitizer due to severe fragrance allergies (MCS), and they sent me LAVENDER -- the worst possible scent on Earth. They took forever to send them, did not respond to my emails, no response to my messages on their Facebook page, and I had to fight with them to get a refund of my $72 for scented hand sanitizer I could not use, could not even get near. One of the bottles had come open in the box and spilled, so I got lavender smell on my hands just opening the box. Check this company's Facebook page (if it's still there) --- there are *countless* complaints along these same lines, and a substantial number who ordered fragrance-free but received lavender. A nightmare experience I hope to never experience with any company, ever again. DO NOT ORDER FROM THIS COMPANY!

Advertised as shipping within 48 hours. The order wasn’t shipped until a little over 2 weeks later. Reached out to customer service via email multiple times with no response and the phone number listed was out of service. Their first email response came a month after my initial message. Charged a premium for a product advertising that it would arrive quickly and that was simply not true. Will be taking my business elsewhere.