artnaturals®Reviews of artnaturals.com

I ordered oils and Bluetooth diffuser on the 18th December 2020, as a Xmas present for my partner. I resigned myself to the fact that ot would not be received on time for Xmas but a short time after. 4 weeks in I chased the order up. I was advised that there was a problem with the UK Warehouse and the they were unable to update the website. The resolution was a full refund. I find this unacceptable as they did not seek to notify customer's of this issue and the products remain 'in stock' on the website rather than removing the item as interim measure. Seems they are happy to take your money, but not provide the very basics of customer service. I shall never use this company again. Shoddy.

FAKE REVIEWS! They post fake 5 star reviews on their products on Ulta and Target’s website (and probably others). Their products are full of chemicals and poor quality. I reached out to Ulta and I hope they take this concern seriously.

The order was shipped without the diffuser, even tough I paid for the whole set, so the recipient only received the oils. I had already informed the Customer Service that it was a gift. They did not inform me of anything or put any notice in the package. When I asked for more info, they simply told me that the item was not available, never explaining why I was not informed of anything! They have my emails and phone number! They told me that they would send a replacement right away, so I asked for the tracking number. Moreover, it would have arrived after Christmas, when I had arranged everything for it to be delivered on time for Christmas. After a few days with no info about this, I reached out to them again asking for the tracking details and they told me that the replacement was never sent and that they would send me a refund for the order. It looks like a joke and this put me in a very very bad light with the recipient, as I told them, after receiving only part of the gift, that they would receive the gift!! This is a very poor service, do not waste your time ad your money on this!!! Moreover, there are some external tests done on the oils and they are not pure and are potentially dangerous!

Zero customer service. Ordered a product online, never received any tracking (which you have to do through a proprietary app). Emailed multiple times, receiving a "we'll get back to you soon" auto-response, but never any actual follow-up. AVOID.

I've ordered since a month ago(just a bottle of essential oil) and later i sent messages 2 times. They didn't give any replies to me or couldn’t get contacts from them not at all. Useless website and I felt got fraud.

I would give Art Naturals a zero if I could. I ordered hand sanitizer from them and what I received was very different from what I had ordered. The ingredient list was totally different on the website then on the bottle I received. Many back and forth emails where they did not actually address my complaint and the refused to let me return the product. Will NEVER order from them again.

This is a company that scams customers. RUN AWAY from then. don’t order. order canceled but Sent product anyway and charged my card.

This shop is a fraud! Don't buy from this shop! I ordered products from them 2 month ago, after 1 month they said the shipment was lost. I have been trying to get my money back for a whole month and I still didn't get it back.