ArtistikartmaterialsReviews of artistikartmaterials.com

Response from ArtistikartmaterialsOct 10, 2022

We're sorry for the service you received from us and we know that this is something we need to improve on. Just to let you know, we will be sending out an email blast to explain what happened to our shipments for Canada and we will also send individual emails on when our customers can expect their orders to arrive. As of this writing, our customs issue has been cleared and all orders are on the way to customers.

Response from ArtistikartmaterialsOct 10, 2022

We're sorry for the service you received from us and we know that this is something we need to improve on. Just to let you know, we will be sending out an email blast to explain what happened to our shipments for Canada and we will also send individual emails on when our customers can expect their orders to arrive. As of this writing, our customs issue has been cleared and all orders are on the way to customers.

Response from ArtistikartmaterialsJul 20, 2022

Hi Jill, Please be informed that the product was shipped in December 2021 but as it was peak season, a few shipments get lost and damaged along the way w/c is out of our control. To clarify as well, you were not charged $29.99 when we sent a replacement product to you. That was processed internally and was at no cost to you. As of this writing, we have refunded your $24.99 purchase.

Response from ArtistikartmaterialsFeb 2, 2022

Hi Joe, per our records, we received your order on Dec. 9 and shipped out two brush sets to you. Upon receiving your complaints on Facebook, we sent two more brushes to you last Jan. 21. Please send us an email ([email protected]) to verify your address. Thank you. --- Second reply Hey Joe, Our store is linked with Paypal and it automatically uploads a tracking number to show that we sent out the products. If Paypal didn't help, it's probably because the window has closed or they found our data sufficient enough. If you can send us an e-mail and verify the address you typed in at checkout, we can send out a third package to you. We have a good record of delivering our packages and replacing damaged and lost ones. Our only ask is that you send us an email to verify your address before we send out a third package to you. Thank you.

Response from ArtistikartmaterialsMar 15, 2022

Hi Janet, just popping in here to close and provide feedback to 1 star reviews. I know it has been long time since you left this here, our apologies for not being able to respond quickly. Its what happens when a business is short staffed at peak season but we are trying to make things better and address the work overflow. I just want to mention that with our email communications during the December period, we were able to grant a full refund of your order last Dec. 3. Hope you can come back and confirm that. Thank you!

Response from ArtistikartmaterialsMar 15, 2022

Hi Joe, just popping in here to close and provide feedback to 1 star reviews. We apologize for not noticing this earlier but we are trying to be better at things after our first year in operation (for the website). Looking at our records,we did encounter some delay in shipping your order but we were also able to refund you for our missed delivery last Dec. 13.

Response from ArtistikartmaterialsMar 15, 2022

Hi Doug, just popping in here to close and provide feedback to 1 star reviews. We apologize for not noticing this earlier but we are trying to be better at things after our first year in operation (for the website). Looking at our records,we did encounter some delay in shipping your order and had trouble with responding to messages. But we hope you still enjoyed using our brushes.