ArtiphonReviews of artiphon.com

Response from ArtiphonNov 16, 2020

Hey Tim, this is Johnny from Artiphon Support. I just wanted to personally apologize for the lack of support we've provided to you thus far. It is unacceptable and we're working to improve our customer support experience. We've brought on extra help in our support department as we're experiencing an influx of support tickets, and I apologize that it has taken so long to get to your ticket. We're also using more reliable couriers at this time, and I apologize that your tracking number was giving you issues. Please reach out to me at [email protected] if you're still having issues with your order and I will be more than happy to help resolve this. Thank you so much for your patience, Tim. - Johnny | Artiphon Support

Response from ArtiphonNov 16, 2020

Hey Ronald, this is Johnny from Artiphon Support. I'm so sorry for the issues with your order. As you said, we were indeed experiencing issues with shipping, and our courier did not inform us of these issues, so we learned about these delays when you wrote in to us. I just want to personally apologize for your order taking a lot longer than we planned to arrive. We're using more reliable couriers now, but I know that doesn't solve your issue. If there's anything I can do for you please reach out to me at [email protected], I would love to offer you a free travel case for your troubles. All the best, Johnny | Artiphon Support

Response from ArtiphonNov 16, 2020

Hey Darl, this is Johnny from Artiphon Support. I'm so sorry we haven't been very helpful during these shipping logistics. Our support team has been a little overwhelmed with the volume of support tickets and we never intended to leave anyone hanging. We've even brought on additional help in our support department to help cover the influx of tickets we're experiencing. Just a give you a look behind the curtain, shipping logistics for our Orba launch have been a bit crazy, and I apologize that we weren't able to get your order to you sooner. We're using more reliable couriers now and we're seeing shipments move a lot faster. I'm seeing that we've sent you an update on your order over email, so please reach back out to us if we can help with anything else. Again, I'm so sorry your order is taking so long to get to you. All the best, Johnny | Artiphon Support

Response from ArtiphonNov 16, 2020

Hey there, this is Johnny from Artiphon Support. I'm so sorry to hear your Orba was giving you some trouble. We just released a firmware update that squashed a hand full of bugs, so I would recommend updating the firmware when you get a chance. We're constantly working on more firmware updates to improve the playability of Orba and add more features. We take our customer feedback very seriously, so if there's anything else you would like to see from Orba just let us know, and we'll start working on it! :) - Johnny | Artiphon Support

Response from ArtiphonNov 16, 2020

Hi Giovanni, are you playing INSTRUMENT 1? INSTRUMENT 1 is not Android compatible. We try to make that very clear in our marketing materials. Were you led to believe something else?