Lenny S.
Yeah. This company Kinda stole my money at this point
I ordered an Artiphon on November 29,2020. They said “as long as you order before December 7, 2020 youll get it before Christmas.” Cool. Well, on December 15, 2020 nothing. No email for shipping. Nothing. I email them. No response. I try for three days. No response. Finally on the 18th i get an email saying “we will look into it. Oh yeah, we dont ship to PO boxes, we need to update your address.” Now this was listed nowhere on their site. It was listed nowhere when they took my money. I was never contacted nor made aware about the address being a problem until then nor did I See any issue with it going to a PO box when I checked out for this, which was November 29...I totally get the post office issue and Fedex being maxed ou but now, it basically means “you’re probably not going to See this til January.” Which sort of defeats the purpose. Also, I am sure orders taken after mine went out with success yet mine seems to be jumped over. Had I not contacted them, I am starting to wonder if anyone would have thought “we should talk to this guy.” I understand mistakes are made etc, but I sent three emails to see if anything further could be done. No response. This generally just sucks and they could have at least offered me a refund, rather than just ignoring me.
Response from ArtiphonDec 29, 2020
Hey Lenny, this is Johnny from Artiphon support. I just emailed you directly about this issue and we have your Orba on your way to you now. Please let me know if we can help you with anything else.