ArtiphonReviews of artiphon.com

I had a project in November ’22 that I thought would be perfect to try out the Artiphon Instrument 1. Unfortunately, due to supply chain issues there were none in stock in Europe so I bought on Ebay, from a 100% seller. It worked fine, but I noticed over the month of the project that the battery charge was reducing, and 2 months later, it will only function when connected to the mains. For an instrument designed to be worn (at times) this is annoying. I searched the Artiphon forums and found several comments about failing batteries and even a reference to Artiphon having had a battery replacement program some years back. It appears the battery was a known issue. Having purchased through Ebay, I knew I had no warranty, so I was prepared to take full responsibility for purchasing a replacement battery myself, but I needed to know the battery type, and the procedure for changing it - at my own risk, of course. I contacted Artiphon and exchanged a few emails with Britt. It concluded, “Unfortunately, that's as far as I can go for this instance. I don't have access to any other spec info.”. I was disappointed. How can a company not have access to its own spec info? The result of this is that I, and others in my circle, are unlikely to risk buying other Artiphon products. Interestingly, at the same time, I had a similar exchange with Nektar - who also sell music tech products. The response could not have been more helpful. Beyond the call of duty. This really made me aware that - in the social media age - an advertising and marketing budget is seriously compromised unless the customer service is 100%. It is the customer service response that “gets around”. If a company has created a good product, why would it not do everything in its power to support someone who is using it and therefore promoting it - regardless of it being first, second or third hand?! UPDATE! Unfortunately, following my review, Artiphon got in touch and made the situation even worse. Their Community Manager emailed to say, "I'd love to offer you something for your troubles. Are you based in the US? If so, I'd love to send you an Orba 2 for free... Please let me know if you'd be interested in this, and I'll get one over to you immediately." A generous offer on the surface, but I am NOT based in the US - as they could have learnt by simply looking at my original complaint to them, which had my full address. After ten days, I prompted him for a reply and he said sorry they couldn't send the Orba after all. I was offered an item of Artiphon promotional clothing - which is hardly appropriate when Artiphon is clearly NOT a company I want to promote! Deeply disappointed, and all my original thoughts about their customer service confirmed.

The device will not power up,worked great for an hour,but after i shut it down,it refused to power back up.

I was shipped a defective unit. Now in the long wait period again to get a hopeful good unit

I got the instrument 1, have tried everything to get it to turn on and it won't.

I received my Artiphon and immediately started playing around with it. Great sound. Had immediate problems with the loop feature. I recorded a quick track but could not clear it. Turned it off. Back on. Reset. Finally got it to clear but now it will not record loops. I emailed and got confirmation that the email was received but have not heard back. This has been a couple of weeks now.

sent to me broken. #51302974 tryed to return been weeks nothing from artiphon crap

Ya it stoped working after an hour very poorly built I tried charging it and hit the power button..... Dead as a fish out a water. Not even worth sending back with postage costs. Look elsewhere great idea but needs better quality and service. Very disappointing.

Still don't have my product. They say it's shipped, but it seems stuck at one location for some time now. Hard to know what's truth.