Rudi
Don’t Stay at Arrive Hotel Wilmington
I am visiting family in Wilmington for Thanksgiving so I booked a room at Arrive hotel a week in advance and prepaid in full. After being on the road all day, it was dark and I was tired but I was happy to get to the hotel just before 7pm. I check in and am assigned a room on the 2nd floor. When I get to my room with all of my luggage, the door to the room was already open. I say "Hello?" but no one is in there. Heat radiating out of the room. I discovered they had the heat turned up as high as it could go. I try to shut the room door behind me, but the door just swings back open. I discovered the door does not lock or even latch. I then head to the front desk. The front desk tells me they have multiple rooms that are broken so they don't have any rooms available and they don't have a repair person available to fix. So there I am with all my luggage without a place to stay. On top of that, Arrive hotel said the refund would take 7-10 business days! Very upsetting experience. I will not be back to Arrive Hotel in Wilmington and wouldn't recommend to anyone.