“Exceptional service in terms of communication, booking, flexibility and handling my issue successfully. A tricky electronics issue on a Japanese Ferrari sorted with no fuss, Nihad was fantastic start to finish”.
SM
Stephanie M.
AR Motors TX -BEWARE!!
I had a new engine put in by AR Motors a year ago this July. I noticed a small oil leak, so I decided to take my vehicle back to AR Motors to have it fixed. They told me I needed a rear gasket replaced. called to see if vehicle was ready and they stated it was. I drive up and they said it was at welders to get the tail pipe welded on. They could have removed screws, instead of cutting it off. Next morning they said vehicle was ready. Drive up and the vehicle was not there. They had to go pick up from the welder. (Mind you we are an hour away. ) we picked truck up and my son went to work. Next morning the truck wouldn't start and there was oil all over the concrete under my son's truck. We got under and looked and there were bolts missing, bolts that had not been tightened and were able to be screwed in by hand, there were also boltss that were stripped. I called a tow truck and got it towed to AR Motors. They were closed Sunday, so I had to wait till Monday.
I have pictures of missing/ loose bolts and huge WET spill under my son's truck.
We got the run around from the owner. He stated that there weren't bolts missing and that the oil spill wasn't my son's. I sent him pictures and he had the mechanic call me. His voice mail stated that there were bolts missing and stripped before he started working on it and that the rear gasket was brand new and it was a misdiagnose issue. I asked why he didn't tell me there were bolts missing (which we knew darn well there weren't) that we would have had them replaced. And 1390 is alot of
I called Richard and he stated that everything would be taken care of at no charge. (They had already charged my son!) I told Richard that I did not want Eric wiring in my vehicle.
The next day, Richard called and said it was another seal at to of engine that was slowly leaking oil. He said he works take care of that. Tuesday, Richard called and said there was no leak, but he replaced seals, there were no missing or stripped bolts and that it was just the battery!!!! I just got the battery last year 7/24!! He stated that he was going to run the engine and look for leaks and that I could pick it up Wednesday.
My son and I got there Wednesday afternoon and the bolts were still missing and there was still a stripped bolt AND it was leaking oil. With oil on his hand, my son showed Richard and he said that wasn't oil!! He also had the mechanic, Reid, go put the missing bolts in as we waited. He said he'd have to take off parts to replace stripped bolt. I felt like I was dreaming. Richard was being so manipulative and lying in our faces. I had had enough. We drive off.
5 minutes into driving the truck and it began to smoke under the passenger side front tire. We immediately pulled over and took a look. (I have video of smoke coming from under my son's truck) We noticed a milky white liquid leaking. (I have Pic of that too. ) I called Richard and he handed the phone off to Reid. Reid said it was the AC. (Great, a new problem!!) I called Meador Dodge and made an appointment for the following morning. I know the dealership will fix all issues, but it's going to be very expensive.
An update to my previous review. I wanted to prove all I talked about to be the truth and not just some "Karen" who didn't get her way. I have the Dodge dealership required services to get my son's truck repaired. Please read my first review pertaining to AR Motors and their owner Richard. So Richard did not fix oil leak, nor did he replace bolts. Pictures below show dealership stating the same problems I reported to Richard, and remember Richard stated I did not have oil leak and that he had fixed everything the incompetent mechanic ruined. In all actuality, he fixed NOTHING and yet my son is still out 1390 dollars.
