ArkServers.ioReviews of arkservers.io

So this review does not come without some serious consideration. I really tried to like Arkservers.io. We launched a 9 map cluster back in October, as we were mainly drawn due to the price, and you clearly get what you pay for here. All went smoothly up until about the third month in, and we started experiencing some serious lag issues amongst all our maps. For about 2 weeks, I tried to get some help with the servers only to get dismissive answers blaming it on "a large amount of lights, or too many dinos" on our maps. After 2 weeks I finally got someone to actually look and it was discovered that it was a hardware issue and had nothing to do with us. After a rather sloppy migration that was done without warning and resulted in many of my players losing characters and items, my request for some sort of compensation for poor service went unanswered. Then just a few days ago, lost a full day of play time due to a massive CPU spike that was yet again caused by hardware issues on their end. My support requests went ignored by support staff for 16 hours before I got a rather dismissive copy and paste email telling me to move my servers to a new machine, yet again ignoring any request for further information or compensation due to lost play time. (Adding together the combined days of unplayable lag - it would be about 5 months of free playtime as compensation for one of our servers) All being said, Arkservers.io is a great value for your money if you are just looking to host a server with a couple of friends. Would not recommend for larger clusters.

Terrible, my friends couldn't connect. we tried for 1 hour and 30 mins straight, followed all the steps and tried other ways as well, none worked. waste of time.

cant connect says unable to query server info for invite. did everything to fix worked on it all day with no response so far from customer support after 2 emails. im going to find another service wasted my whole day off so disappointed

i think they lie and dont tell the customer the whole truth an. when u start you pay 16 pounds and then they ask you for more money even thought they have payed for the whole of september its wrong and unfair . im still going to wait for my refund of the whole 112 pounds back in my account as well as the 16 pounds as the starter fee

To my humble experience this site has no moral compass what so ever, all you have to do is open a account and let someone pay for it and before you know it your server gets hijacked and locks you out after hours of work setting up the server and building time, i contact support they were not helpful but MONEY played a big roll, no matter if you had a server for 5 years all it takes i one individual to mess it up Support@arkservers are a bunch of kids who just love the money side of things no care on who you are

I did not receive the advertised discount. Their password reset tool does not send a link. Migrating data messes makes your server give a mod version mismatch error. Worst of all their staff do nothing but make excuses. I am not sure how they got such a high rating in the first place.

Demasiado lag en los servidores.'

1. Selected America: I received Canada. 2. The interface was very confusing to me. Looked more like a webhosting control panel than a game server CP. 3. Price: $16.00 per month. On the review website it said you were 23c per slot. Correct me if I am wrong but $16.00 / 60 Slots = roughly 27c (Not 23c as advertised). 4. My server had someone else's name on it when I first got it. All other hosts I was with had a default ARK Server name. I was not sure if I also had there configs or not. Wasted my time having to check. 5. Does not have real auto mod updates. They use -automanagedmods which is an official developer option which does not scale well when hosted on a machine with other servers. It's slow and extremely unreliable. My mods were up to date but that is just because i had just installed them using the trial. 6. Discord server but no help from anyone in there looking at hisory people are always asked to look at FAQ or contact support using email. 7. Server was not very responsive and I lagged whilst testing it. I suspect I was hosted on a machine with many more servers (50+) instead of the normal amount which typically is 10 - 15 based on my past experience with other hosts.