AGS HostingReviews of arkgameserverhosting.com

Excellent service got exactly what I needed in record time, no frustration or confusion thanks Gary

Server uptime is great, customer-service is fast. Really fast. The UI is missing customizability, but it's functional and you have file-access through the UI so you can basically host as you would've done from your own local servers.

John Knight was extremely helpful and always found the best solution to my tickets! He was quick and efficient! Excellent service, best company and 10/10 support!

On two occasions, John Knight has been the final solution after a few messages from others. He is top tier! AGS support has been very consistent overall. Any issue I have had has either been easily fixed on my own with the help of their extensive knowledgebase or addressed professionally and promptly by a representative. I have been especially impressed with how quickly responses come in, especially very late at night and on weekends. I will do all of my server hosting through AGS in the future :-)

My Ticket was responded to in a timely manner over multiple interactions. I was very appreciative of the quick fix option being presented to simply start a new server. Rather than waste both of our time and start trying to troubleshoot my issue which could've taken much more time, I was simply offered the option early to just have a new server started up. To me that meant that support not only was willing to be honest about giving me a quicker fix which was the best option for me, but it also felt like they actually read my ticket and to actually understood what I wanted rather than simply following a protocol and starting at a standard step 1 and moving from there to possibly arrive at the same solution much later.

I've used AGS Hosting a few times whenever I get the itch to play Ark with a friend and I've always had a great time with them. They're very affordable and honestly one of the cheaper (Cheapest?) hosting service I've personally been able to find. Their control panel is also very simple and easy to use so nothing to say there. It does everything it's supposed to do well. I've also never experienced server trouble, very good uptime and no lag. What makes me really enjoy AGS Hosting over all the other competitors though, and I'm not just talking about the affordable pricing, is the lightning-quick customer support. While I haven't had to open many tickets, the few that I have opened were answered within the hour with exactly the information and help I needed. No automated messaging pointing to a "knowledge bank" that never seem to fix the problem. Actual help from a real human, within the hour with exactly what's needed to fix the problem. I very much recommend them.

5 star support response time I have not had to wait more then 30 minutes great service with no issues, had problem with my cluster fixed in 20 minutes then a problem with downloading chatacters and fixed within minutes before i could even check the support ticket page. Very friendly staff and easy to use user console my only problem has been not knowing i had to ask staff to cluster up my server would be nice to have message or button that told you/took you to support to ask the staff

Thanks for setting my dedicated up so fast. Rob was great. Even refunded my fast setup as it was ten minutes over the time. Thanks guys.