ArcticSpaStore.comReviews of arcticspastore.com

Only partially shipped after more than 30 days? That is unacceptable.

Purchased an Arctic Oceans Swim Spa in July 2012. Had an on-going problem with the Onzen system never producing adequate amounts of free chlorine to be in the healthy range. This was true even though we ran the Onzen system 24/7 since the spa was installed The spa has received what I consider to be light usage. Early on we were told we would have to adjust the Onzen system down because it would produce too much free chlorine; what a joke, it never happened. Numerous e-mails and servicing of the unit never did resolve the problem. I routinely tested the water quality and added various chemicals; pretty much to no avail. We even added an additional "floater"system to release more free chlorine. The head to the Onzen system had to be replaced 3 times in less than 6 months time. After all of this, the free chlorine level is still seldom in the acceptable range. I have concluded one or two different things: 1. The technicians at the local Arctic Spa service center were not trained to deal with the problems I encountered. 2. The Onzen system is undersized and was not designed to treat the volume of water in the Arctic Ocean; a design flaw that should have been caught in a testing phase before releasing this product for sale. I believe a combination of these two conclusions is probably a pretty accurate description that explains the problems we have experienced. Except for these problems, we do like the Arctic Ocean. Unfortunately the problems with the free chlorine level, which is a health issue, have somewhat soured us on the product.

I ordered a replacement console for my spa. It took over 30 days just to get confirmation that my part was ordered. They did a great job charging my credit card. I wish the console would have arrived as fast. Horrible customer service. I have loved my Arctic Spa but would not buy another one because the company is so flakey.