Arctic FoxReviews of arcticfoxhaircolor.com

Honestly, if I could give a 0 star I would. I used Transylvania and it made me legitimately consider shaving my head. It stained EVERYTHING in my shower. Oh and my entire body. I have washed my hair several times and every morning I have to scrub my neck and my face from wherever my hair touched my skin while I was sleeping. My skin is raw and dry from having to scrub it every day of my life. I have been dying my hair for over a decade and this is 100% the worst hair dye I have ever used in my life. Do not use this unless you enjoy being stained blue/black indefinitely.

Extremely Disappointed – Poor Service and No Accountability I’ve been a long-time user of this hair dye brand, always purchasing through third-party retailers with no issues. This time, I decided to support the brand directly through their website—and I regret it completely. I placed an order for 2 bottles of Purple AF on April 22nd. Over a month later, the order still hadn’t arrived. I reached out to their team after patiently waiting and was met with vague responses, no ownership, and emails that were never signed by a named representative—which felt dismissive and unprofessional. Eventually, after multiple follow-ups that I had to initiate, a replacement was sent—but only after more confusion and an incorrect invoice. When it finally arrived, I received exactly what I had paid for, nothing more—despite them claiming in later emails that an extra bottle was being sent “as a gesture of goodwill.” That never happened. I asked for a full refund due to the incredibly poor experience—delayed delivery, no proactive communication, multiple errors, and a lack of basic courtesy. Instead, they offered a discount code (forcing me to spend more) and repeatedly avoided addressing the issue directly. Even after escalating, they still refused a refund and continued to reply without signing their names. This was not just a delay—it was an exercise in how not to treat a loyal customer. If this is how they handle direct orders, I will never shop directly through their website again—and I strongly urge others to stick to reliable third-party platforms until the brand improves its customer service and accountability. Queenie Update: After posting this review, the company has completely stopped responding to my emails. They never sent the extra item they claimed and refused to issue the full refund I requested—even after all the delays and mishandling. This just confirms that once they’re publicly exposed, they go silent instead of taking accountability. I strongly advise others to order through trusted third-party sellers instead of directly.

Ordered 4 different colours, 3 bold, 1 silver. NOT ONE OF THEM STAYED ON. Followed all the instructions even to the point of leaving it on overnight. Not worth the money and even if you do have issues they won't do anything

Since the European shop is out the whole website is broken. The prices increased drastically and many products are not available anymore. Very bad

This company has zero loyalty towards their long-standing customers. So make sure that you cross every T and dot every I when ordering their product because they don't care about the fact that you've been loyal to them. All you'll get back is them quoting their rules and zero understanding to your problem. Any other company would have worked with you to get the problem resolved. Not just basically say sorry, not sorry.

If your favorite activity is scrubbing disgusting, cheap dye out of your bathtub for hours this is the product for you! And after reading more reviews i expect my hair to turn an equally unsavory green. Will never try other dye colors from this conpany again

Ordered red hair dye as a blonde, my hair was green after using the product. Customer service was abusive

I bought their colour Wrath and used it to dye my bleached hair. The examples showed a deep red with pink undertones, as described by the company, even claiming it would be red on platinum blonde hair. My hair turned bright pink, and when I reached out to customer services all they told me was to buy another of their hair dyes to make it redder and that Wrath does sometimes turn pink. I have seen nowhere the company admit publicly that it can turn bright pink so feel mislead. I am very disappointed with the dye and the brand so can not recommend them or their products and I will not be buying from them again.