Archway PublishingReviews of archwaypublishing.com

Thank you Archway for your professionalism and expertise. Your support team is friendly and approachable with any questions. I had a good experience here.

Excellent support and organization of publishing work, only complaint is the time it takes for each step.

As a new author, I had no idea what most of the terminology meant. A more detailed explanation of the process and what each step required would have been helpful. I, admittedly, hit several stumbling blocks that were of my own doing, however, a little more encouragement would have been helpful. Many times when I asked for help or explanation my requests were met with a sense of annoyance. Luckily I engaged a graphic designer who was familiar with the process. There were a couple of services in my package (that I paid for) but didn't use. When I requested credit toward another service the answer was simply "no". Seems unreasonable. My book turned out great, though, and I'm hoping I will get asked to do another by your parent company.

Archway Publishing is good with their customers. However, the marketing department is a little pushy to get you to buy additional items, not in your package.

I have published with Archway publishing for my first book and had worked with some amazing people. Most of the people I worked with are great and communicate well. The good out ways the bad and I will be publishing my third book as well. I also like that you can look at what is selling such as ebook or soft cover and where. I have never had a problem receiving my royalties.

Everyone was very supportive and helpful along the way.

I found the different teams that guided me through the process were very supportive and helpful without being pushy when I had to make some hard decisions.

Initial contacts were very positive and energizing. Later contacts not so much. Royalty payment terms are very long, given today's instant communications. Telephone assistance was at times problematic, as I had trouble understanding thick accent and soft voice.