Archway PublishingReviews of archwaypublishing.com

The response from Customer Service was inaccurate. Archway sends out "Approval" forms prior to letting you know what it is you are approving, then they claim you have not approved and thus hold up your work. Instead of the 90 completion promised back in May, Marketing recently told me that they operate on a "first come first serve" basis. Feels like a lottery not a professional firm. I've asked for a refund but they have refused. PS: Name is incorrect; first name is Manfred.

I see they replied to my last complaint. Don't fall for it folks. Since the time I wrote the last bad review and they put their sorry ass response up there, they STILL have not contacted me - not one person. It's their marketing department that is worthless - its a giant money suck. I have had to turn this matter over an attorney - it is that bad. Much of this could have been avoided had anyone there had the guts to pick up a phone.

Started this process in December, still no book, no book cover no nothing but I'm still being emailed to purchase additional packages for marketing. Marketing what? Can I get a book first? I'm so frustrated, they have taken all of the joy and excitement out of publishing a novel.

Archway does not care for writers or their work, they are a total scam. They promise and don't deliver. Beware of any branch from Author Publishing.... They are not Simon and Schuster.

Here are the communications that illustrate Archway Publishing refused to let me see or approve the design and layout of my book before it was sent to production. From me: Can you please send me some examples for the design and layout of the interior pages of my book? I’m looking forward to working with you and your production team to create visually interesting layouts to compliment the 15 years of work that has gone into the publication. Thank you again for your time and consideration. Reply from Archway Publishing I apologize if I wasn’t able to get back to you immediately. As much as I’d like to send a few samples (of the layout and design of the book) to you, I do not have the resources to do so. Sent to Archway Publishing I have asked for a full refund. It has taken months just to get the links to upload the photos and text (something that should be a very straightforward process that can be completed in one day, but you refused my repeated requests to send the links for weeks at a time). And now you are refusing to show me the design and layout of my own book before it gets sent to production. I cannot be expected to approve a layout and design that I’ve never seen. Saying the book has to be sent to production without the author having the opportunity to review and approve the design and layout, and there will be extra charges if changes are needed later, is not how professional publishers treat their authors. Unfortunately, your communications have been confrontational instead of collaborative and supportive. (a full refund has not yet been provided 4 weeks later). Update: Despite sending the wrong version of my book (a short draft version that I sent just to check the formatting) to production, then over two months of delays trying to get things sorted out, followed by refusing to allow me to see or approve the layout of the interior pages before they were sent to production, I asked for a refund and less than one third of what I had paid was ever refunded. There was no ‘confusion’ or ‘misunderstanding’, Archway Publishing acknowledged these facts and simply refused to act in good faith. This post is to caution anyone thinking of self-publishing to look elsewhere if you are looking for an honest, competent, respectful self-publishing firm.

First they wanted me to go back and change the names of people in my memoir. Then names of companies. Then publish as anonymous. A memoir . They were afraid of being sued. These people are dead, in the public domain or from 30 years ago. Got my money back as my husband is a lawyer, otherwise their agreement would have allowed them to keep it. Wasted 6 months. New publisher published book without a question.

I haven't received a royalty check since 2021. However, Archway Publishing has received over $5,000 in sales from my books. Customer service is horrible and haven't been supportive in helping me. The manager is currently on vacation, however I have yet to be paid for my hard work.

In my opinion after using Archway publishing I have arrived at a dead end. I had some really horrible experiences with their team. They are really expensive with a lot of dead ends. I would never use them again. I am sorry that I fell for all the hype that ensued after my first phone call to them