All Star Cleaning Services O.
STAY FAR AWAY FROM ARAMARK (now Vestis)!
I want to start this by saying our driver Alex is incredible! Unfortunately, he is the only good part of working with Aramark (now known as Vestis). We submitted our 30-day notice on 7/6 to notify them of service deficiencies and give them 30 days to fix the issues, but they haven't even tried to fix these issues. As soon as we submitted our 30-day notice they started shorting us on rags but still charge full price. a few weeks ago they actually raised our rate without notifying us, even though they short us on rags and previously promised they would never change our rate without notifying us! We asked for credits for the weeks we did not receive the correct amount and were ignored. The district manager, Abe, gaslit us about our issues, offered to fix them only for more money and stopped responding to us. Our field manager still has to do laundry daily due to their errors-paying Vestis is pointless. They also caused us several thousand dollars in damages to our clients homes that we have to pay for ourselves! We receive rags with burnt holes, metal shavings, chicken bones and razor blades, leading to thousands of dollars of damages to our clients homes we have had to cover ourselves, and brand new rags that stain surfaces blue. Every time we have received these rags we notified them, but nothing chnages. The rags also contain a lot of chemicals and soap they have broken our washers twice, which we also paid for! They are sneaky about it, they put the nice rags on top and hide the bad ones underneath so we won’t notice. Not only can these things cause damage, some of them are outright dangerous and could injure our employees, which is another thing we would be responsible to pay for and we could potentially lose our Cost Containment certification over that we worked very, very hard to get and keep. We were told that they give us extra rags to help combat the issue of these things sneaking their way into our deliveries, yet they haven’t been giving us the full amount we pay for, let alone the extra – this makes 0 sense and proves that they will straight up lie to you when you discuss any issues you have with them. The district manager, Abe will ignore your emails for weeks on end – the last time we heard from him was the week of August 3rd when he stopped by our office for a delivery and told us he would bring by the rest of the rags owed to us for the week and respond to my email about crediting our invoice for the rags we never got – we haven’t been able to get ahold of him or anyone else from his office since, and we never received the rest of our rags or the credit. This was on August 6th, and we have tried several times to contact him and his office since. We have sent 6 emails since to, submitted multiple help tickets through their client portal, and got nothing in return. We had to call the corporate help line to try and resolve this, and they said they were escalating it but that someone from our local branch would have to reach out to help us fix this, and of course, they never did – they literally do not care about their customers one single bit. Not only is their customer service horrid once they get you locked into a contract (it was great when we were asking for information to sign up but then immediately got bad once we had a card on file), it is nonexistent once they decide they want to take your money without actually helping you with the services you are paying for! On 8/7, I even emailed Bailey (the Account Executive) asking to speak to a manager and got no response. We had to file chargebacks on all of their charges to us through our bank starting when our notice was up at the beginning of August, and tell our bank to deny any more charges from them in the future as this seems to be the only way we will be able to finally get them to stop charging us and let us cancel our account. Vestis will straight up steal from you and cost you more money than laundry is ever worth – save yourself the headache and don’t sign up with them.