Cheryl B.
Grateful for the loan, but terrible pay-off experience
I am grateful I could get a loan from this company, and everything went fine until I had to pay off the loan. Then I had to get involved with their customer service, and that was the pits. I think it's literally one guy answering all their calls. It took them eight days to email me a pay-off amount letter that I needed when i wanted to sell the camper I had financed. By then, I had figured out that I needed to use a different browser to get around the errors messages their website was throwing me to download the letter from my online account. And now that I've sold the camper, i need a letter from them stating that I've paid off the loan so I can cancel the RV warranty I had also financed through them, to get a partial refund. Once they received the check from the new buyers, Aqua Finance basically shut down my account and wouldn't let me do anything with it. So I had to call again and speak to the same guy (?!), who said it would be 21 days and then I could call back (?!) to request a letter that they'd mail to me. Or they could email it to me (which, see before, would take an additional 8-10 days?!). Meanwhile, I'm betting their keeping all the cancelled warranty money I should be getting refunded for the 6 weeks it will have taken them to process my final payment. I am NOT impressed at all.