App Dropgenius is listed under Sales & Marketing.
App Dropgenius (app.dropgenius.com) has 205 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 34 reviews with 1 star · Clear filters
Joseph W.
Dropgenius stole my credit card information from somewhere. I haven't heard of the name Dropgenius, but lately I had been billed twice consecutively since July until I requested to block my card. My bank advised me to cancel the card and re-issued a new card.
Michael M.
**WARNING: Avoid DropGenius – Unethical Billing Practices and Unauthorized Charges** If you’re considering using DropGenius, I strongly advise you to think twice. My experience with this company has been a nightmare, filled with unethical billing practices and a complete disregard for customer consent. ### **1. Unauthorized Billing Even After Cancellation:** After initially signing up for DropGenius, I decided their service wasn’t for me and canceled my membership as per their policy, which clearly states "CANCEL ANYTIME." However, despite multiple attempts to cancel my account, DropGenius continued to bill me. I contacted them repeatedly, informing them that I no longer wanted their services. Unfortunately, my requests were ignored, and the charges kept coming. ### **2. Repeated Attempts to Charge Accounts:** The situation escalated to the point where I had to block my credit cards and even switch bank accounts to prevent DropGenius from accessing my funds. Despite taking these drastic measures, the company still attempted to bill my accounts. They clearly have no respect for their customers' decisions or financial security. ### **3. Ongoing Disputes Ignored:** As if unauthorized charges weren’t bad enough, I am currently involved in an ongoing dispute with my bank over these charges. Even in the midst of this formal dispute, DropGenius has continued to try and extract money from my account. This shows a blatant disregard not only for their customers but also for financial regulations and banking processes. ### **4. Duplication of Charges and Accounts:** One of the most alarming practices I’ve encountered is DropGenius’s tendency to duplicate charges and accounts. This means they have billed me multiple times for the same service or created additional accounts without my consent, further draining my funds. This kind of behavior is not only unethical but potentially fraudulent. ### **5. No Accountability or Customer Support:** Throughout this ordeal, the customer support from DropGenius has been virtually nonexistent. They have shown no willingness to resolve the issues, acknowledge their mistakes, or even respond adequately to my concerns. It’s clear that once they have your payment information, their focus shifts solely to maximizing their revenue, regardless of how it affects their customers. ### **Final Warning:** If you value your hard-earned money and your peace of mind, steer clear of DropGenius. Their practices are predatory, and they will go to great lengths to keep billing you even after you’ve canceled your service. The hassle of dealing with blocked cards, switched bank accounts, and ongoing disputes is not worth it. There are far more reputable companies out there that won’t resort to these unethical practices. Proceed with extreme caution if you decide to use DropGenius, and be prepared for a fight to protect your financial information and stop unauthorized charges.
Gabriela K.
I sent them email to unsubscribe after they took 3€, they said i was unsubscribed then today took 95€
Odysseas S.
Stay away! Scam scam scam!!! They are poor suckers!!!
Yvonne
They have been trying to take money out of my account for the last 3 months. I’ve had 3 new cards and they track my new cards it’s caused me so much inconvenience do not sign up to Drop genius they have no live account for me scammers .
Sam S.
WISH I READ REVIEWS EARLIER! SPOCKET RECOMMENDED THIS APP BUT ITS A COMPLETE SCAM AND NO OPTION TO CANCEL THE SUBSCRIPTION! ILL NOW CANCEL MY CARD AND GET MY BANK TO REFUND EVERYTHING! AS FAR AS IM CONCERNED IV NOT USED YOUR SERVICES AND IV TRIED TO CANCEL MY ACCOUNT FOR THE PAST FEW MONTHS BUT CLEARLY THIS COMPANY IS A SCAM AS THERES NO CUSTOMER SERVICE EITHER!
Halil
Once you sign up with this app, you cannot reach out to cancel your $39.90 subscription. They have disabled the option to log in to the website. Therefore, you cannot manage your subscription from here. E-mails are not reaching the support e-mail address. Definitely stay away!
Jenni N.
DropGenius Is a SCAM. I'm currently on the phone with my bank after a fraud alert saying DropGenius was charging me an unconsented to amount. The shopify stores are not active. There is no way to contact DropGenius. There is no way to cancel, or verify the charge with DropGenius.