ApothekaryReviews of apothekary.co

Their website claims products are made to order in their FAQs as part of the explanation of why they don’t accept returns… however when I received a product in my recent order with only 2 months left on its shelf date (in comparison to the 2 years on the others) it was clear I received an older product. Contacted support and they felt that the product was given to me still during its efficacy period and provided no other considerations. I wouldn’t have ordered from them if I saw these other reviews. Shame on me for not doing my research. They seem like scammers and don’t want to do right by their customers. If they believed in their products they would do more to build the trust with their customers. I would have been a reoccurring buyer, but because they shorted me on this $30 and didn’t want to make it right - they lost on the likely hundreds I would have spent. Off to find an alternative.

Terrible customer service. I paid for 2 day shipping and they sent it regular Fed Ex. Then I was told I could not cancel. ALEX from "customer service" has no concept of business days, and Apothekary has NO CONCEPT of customer service. They could have rushed me another order, but they did nothing to reimburse me for extra shipping charges. They lost my money and my business. They are LIARS and CHEATS. Apothekary Frauds!

Also would leave a 0 if I could. Slay all Day almost made me throw up. It's disgusting. The products DO NOTHING. Complete snake oil. DO NOT FALL FOR THEIR ADS. WASTE OF MONEY.

Terrible customer service. I subscribed, I tried the product for a month, I did not care for it, it didn't work for me, so I cancelled my subscription via their online portal after trying the product, then sent another order, I was like ok maybe I missed the cut off for the subscription, thought nothing of it, went online, and verified subscription cancelled, same thing happened the following month. this happened 3 times! They continued to charge my card and send orders, I tried to call with no success, so I had to email them, and they basically said that they show I was ""unsubscribed"" as of that month, and they refuse to refund my money, stating there are no returns after 30 days. Now I need to go to my bank, and dispute the charges, block them from having access to my bank information. I do not recommend this company at all due to the lack of customer service, and a faulty subscription service which is clearly an issue they are not willing to resolve."

Terrible customer service. I cancelled my subscription. They charged my card and sent another order - and now refuse to refund my money. I will make sure to spread this information via every channel possible. Spread the word - try another company with morals.

Horrible product! horrible customer ! Even though the effect varies per person, I am stuck with something that doesn’t work at all and I have reached out to the company and their response was … it’s too bad you’re stuck with it and asked me to refer to the policy. It clearly shows that they do not care about their customers.

Their product does not work also They didn't approve my refund Bc they didn't explain what was not allowed 👎

The product bought was not authentic as advised by Obagi. I emailed the company and asked them to comment on this. I got no response. It appears this company sells fake Obagi products, so will not be using again.