ApostropheReviews of apostrophe.com

Same as other people have reported- The order never shipped, despite being charged. They are generating USPS shipping labels that never have an item scanned in for transit at any USPS location. The tracking provided indicates a label was created and USPS is awaiting the item. After multiple business days no item has been scanned in at any USPS drop off location or location on the way in transit. The Apostrophe customer service says to contact USPS. USPS says the shipper never delivered an item to be shipped. If the item was delivered for shipment it would have been scanned at the drop-off location, or any location in transit. Customer support is refusing to help or do anything and defaults to "if you need more detailed status information you'll have to contact the shipping carrier". Contacting customer support has gone nowhere. Horrible $150 rip-off experience. Not worth the risk, just go to a dermatologist.

Placed an order on Sunday after the consultation. It is now Friday and the order hasn’t shipped. It just says that a label was created. Called USPS and they said they have not received the package. Customer service said they would get back with a resolution soon. I could have just gone to my doctor and I was have my medicine by now. Update: the company is being blocked from shipping in Georgia yet they won’t refund my money. BEWARE!!

Asked for Retin A .1% got charged for such. They sent me a bottle that is labeled retin A plus Niacimide. I did not ask for this as I already have this so the $75 I paid is for some clandestine little bottle with an Apostrophe bright yellow label on it with god knows what in it. And it is IS retinA I got half of what I ordered since they compounded the RX. Very disappointing

Would not recommend. They do not answer in a timely manner. Takes forever for them to reply, I had to double send my messages. They also do not help at all when it comes to answering my concerns/questions. I was prescribed meds for my acne and had side effects 3 days into the treatment. My hands and arms felt tingly/burning sensations. I never had any issues with any meds before. I decided to contact them just to check in and got no help at all. Just useless short answers. Let alone if took them forever to answer back. Just think twice about going on this website because you never know if something goes wrong. It would suck to have nobody give insightful information when they’re the ones that prescribed you it.

I decided to try Apostrophe after struggling with acne for the last few months. I was under the impression from the ads that you would get matched with a derm who would target your skin concerns and perscribe you treatments. Great I thought, I would get some professional help! I signed up paid the $20 sent in the photos and specified the treatments I have tried for the last few years. I waited 2 weeks for my online appointment. To say I was excited was an understatement. My breakouts are quite severe and I have been at my wits end. The morning of I tested my mic and webcam. I waited patiently in the doc's online lobby. The derm showed up a few minutes late (10 minute appointment), then proceeded to recommend accutane. Not only does apostrophe not prescribe accutane, but I had specifically in my notes that I did NOT want to go on accutane again. I wanted other alternatives. She preached accutane to me told me my skin was severe enough for it and argued that there wasn't much else to help me. She did not ask me about skincare once. Finally, after relenting, she recommened trentnoin and bactrium. We did not talk about application or side effects. Instead she complained about how busy she was setting up her own practice and hiring new employees. She told me to NOT contact her directly/indirectly. As I understood through apostrophe I would be able to communicate with the derm. She recommended I go through the apostrophe email for questions. The appointment ended within around 6 minutes. She made me feel like I had wasted her time. I know apostrophe is not supposed to replace a real derm, but I felt very unwanted. I don't know why this certain derm is a part of this service if she does not have time for it/ not passionate about helping clients. I will probably use up the perscriptions I bought then ask my primary physican to fill them. I will not be using this service again. Furthermore I am very disappointed. I was very happy to find a service which would help me with my skin without the pain of finding a in person derm, but alas it was too good to be true. The derm I saw was Dr. Anna Chacon. I recommend to apostrophe if you want more experiences like mine, then please keep her in your system.

I told the doctor my concerns and skin problems, I was very specific about my skin not tolerating benzoyl peroxide, looks like they didn’t pay attention to that and added that ingredient to my topical cream, I gave it a try anyways, it was mixed with other ingredients so I went ahead and started using it, 2 days later I had a bad skin reaction, contacted the doctor, he adjusted the topical cream taking off the benzoyl peroxide, he told me he had a new prescription for me, for my surprise they were charging me for a whole new prescription!!! When they were the ones messing it because I was specific to them that I was allergic to benzoyl peroxide, so basically they made me lose 100 dollars and wanted me to purchase a new cream, which they should have prescribed since the beginning! Looks like the doctors are not paying attention on patients records, they’re just prescribing without reading patient’s medical history

I was never refunded for my $20 consultation fee I consultation fee I have emailed them and email them do not shop with these people it is a scam a money scam There is no customer service phone number and the one that is listed is constantly busy it's a scam use wisp please

I thought this company would deliver because of reviews, so I gave them a try. I’m so disappointed I’m in tears. I’ve been so stressed and depressed over my rosacea, I thought that I’d finally got a solution. They were quick to respond and my shipment arrived earlier than expected BUT they charge you for 3 mos of topical product but only send you a small sample sized bottle and tell you it’s expected to last 3 mos. I’m so disappointed I don’t know what to do. I really though is found a solution. Just doesn’t feel worth 130$ for such a small bottle of product. If you’re getting topical. May me try somewhere else. Wish I could recommend another company but I am now having to start over. Good luck!