The initial consult was efficient And response time was incredibly quick. However, my face serum container was delivered damaged and to pay that much and not have it working was unfortunate. Given the product was a third of the experience I had to give a poor first review. Hopefully if I keep using the products will not be damaged.
Response from ApostropheJun 20, 2022
Hi Jessica! Thank you for taking the time to share your experience with us so far. Please reach out to us so we can work together to make this right!
JA
Jay
Too rough on my skin
Too rough on my skin. Left huge red marks on my face.
Response from ApostropheMay 18, 2022
Hi Jay! We are sorry to hear about your experience so far. Please reach out to our care team via your patient account so we can work together to make this right :)
AS
Autumn S.
The visit & delivery of medication was…
The visit & delivery of medication was great. However I didn’t know they didn’t take insurance until after my plan was drawn up. This will more than likely cause me to end my subscription as I can just go to the dermatologist with a little more inconvenience so I can use my insurance.
Response from ApostropheApr 28, 2022
Hi Autumn, unfortunately, we do not accept insurance at this time. We do our best to save our patients money by not only by offering $20 dermatologist consults but also by reducing medication cost to as little as $1 per day.
FM
Fernanda M.
Quick, and easy but always check with a real doctor
Update: While the initial intake was great. I feel that the company needs to be more careful about ongoing checkups. There were no indications on tests to be made while taking the pills. I got the feeling that they would keep selling you the pills forever since there was no suggestion on when to stop after 2 years.
Service was unbelievably quick. Doctor replied to my questions the next day and took in account my past treatment. I still have some of my cream and lotions, so he didn’t prescribe more, which is appreciated.
It took me some minutes to fill the medical history and profile, but so much better than the waiting room. Love the motivational packaging because acne is a journey.
Response from ApostropheMar 24, 2022
Hello Maria! Thank you for taking the time to share your experience with us so far :) We greatly appreciate you!
AN
Anonymous
Super fast + clear instructions, but a few snags
Fast assessment by the doctor. Easy to ask clarifying questions. Fantastic documentation and recommendations on usage, OTC products and general skincare tips. I’d have liked a little more information on why particular products were recommended and whether the recommendation are meant to be used during the course of treatment or if they are for general/long term use since some are a bit heavier than I would normally choose for myself as someone with oily skin. Processing and shipping was much quicker than expected, so a bonus star for that.
Minus one star because my topical bottle was a lemon and needs to be replaced.
Minus another star because the products are expensive IF you have insurance since insurance is not accepted and integrated into the system.
Response from ApostropheJan 10, 2022
Hey there! Thank you for taking the time to share your experience with us so far. We are sorry to hear about your bottle, please reach out to our care team via your patient dashboard so we can work together to fix this :)
FI
Fi
Too early to see if it works but the…
Too early to see if it works but the texture is unpleasantly grainy.
Response from ApostropheJul 25, 2021
Hi Fi! Thanks for bringing this to our attention. Please contact our care team directly via your patient account so they can help you with your topical and any further questions!
RW
Rebecca W.
The pump on the topical cream doesn’t work
I just received my topical cream so I can’t say if it works well or not yet. I’ll follow up in a month or so, BUT I can say the pump doesn’t work at all. When I used it for the first time last night I had to use a toothpick to get a small amount of the cream out of the bottle... I’ll contact customer service to figure that out.
So far I like how quickly I heard back from the derm after submitting photos, they ask you if there’s any prescription you are specifically interested in and I like the packaging.
Response from ApostropheApr 1, 2021
Hi Rebecca, so glad you enjoyed the consultation process, but so sorry to hear about the issues with your pump. Our packaging is an airless pump, so as you push down on the pump, a disc in the bottle rises to push the product out of the pump.
The pump should be primed for you upon arrival, but sometimes you will need to prime the mechanism again. You can pump a few more times until product begins being dispensed. Once you get 1 full pump of product, the vacuum should be secure.
If you run into issues getting your pump to work, please feel free to reach out to our care team at [email protected]
GB
Grace B.
Too many meds at once, broken pump
The process was easy and helpful, as a pharmacist myself I felt like the meds were over prescribed (wouldn't want to start three meds at the same time). Also, I stated that I didn't want to take oral meds and two were still recommended to me. The recommendation of spirololactone should absolutely have more information about side effects for women. It's an androgen antagonist which is why it helps acne BUT it can also decrease sex drive. Also once my tretinoin bottle arrived the pump didn't work so I had to open it and it's difficult to dispense without a functional pump.
Response from ApostropheMar 25, 2021
Hey there, so sorry to hear about your experience with us. Our doctors take your medical information, skin concerns, and preferences into account when creating your treatment plan to ensure they are prescribing the best treatment plan for you and your skin.
All of our patients receive medication guides with their treatment plan that outline potential side effects, along with specific instructions from their doctor. If you have questions or concerns about your treatment plan, we always encourage you to reach out to your doctor at any time.
And so sorry to hear about the issues with your pump. Our packaging is an airless pump, so as you push down on the pump, a disc in the bottle rises to push the product out of the pump.
The pump should be primed for you upon arrival, but sometimes you will need to prime the mechanism again. Simply pump a few more times until product begins being dispensed. Once you get 1 full pump of product, the vacuum should be secure.
If you run into issues getting your pump to work, please feel free to reach out to our care team at [email protected]