ApostropheReviews of apostrophe.com

This service is just plain bad. Please for you own money and peace of mind. DO NOT USE THIS SERVICE. They are on backorder for WEEKS! They know this and still are taking money and orders. All they do is give you a measly 20 buck voucher after taking your money. Messages takes DAYS to get back. This is a money scam and they straight up suck. Use other services.

I’ve been trying to use apostrophe for quite some time now for skincare treatment and the customer service has just been bad. It has taken over 3 weeks to receive medication and treatment after ordering in some cases and their message portal takes DAYS to respond to you. When you’re on antibiotics, this kind of service is unacceptable. Their response to this kind of thing is to provide $20 vouchers for future orders….which will also take forever to receive. Just not good would not recommend and will be discontinuing my treatment with them.

The 5 star reviews are lies! There’s isn’t anyway to get in touch with these ppl other than sending messages through the patient portal on the website, used my HSA card and needed a Letter of medical necessity which was a form she had to fill out instead I got a TYPED letter from Chelsey and that was denied! I emailed her the form that needed to be filled out and she told me that I should be able to use what she gave me and there’s nothing else she can do. Which seemed a little weird to me because she had no problem typing a four paragraph LOMN that I couldn’t use, but wouldn’t fill out the actual LOMN form that was provided to me after they denied her letter..

At no point during the consult do you video chat or speak with a doctor, you take pictures and write a paragraph and they prescribe default medication and they don't ever tell you that they don't accept insurance until after you have paid the $20 fee and the medication without insurance is hundreds of dollars. What a waste of time and money

This is a scam. They will make the experience seem so fast and easy upon sign up and then it becomes a nightmare. The customer service is terrible - a total lack of responsiveness, attention to detail, or effort whatsoever. My first refill order still isn’t here six weeks after the order was “filled.” The responses to messages seem like they are written by bots. No one even clicks on the tracking link being sent to see what the underlying issue is nor do they address the questions/comments in messages. There is no phone number to call. They force a check in after one refill to jack up charges. This is the dark side of “concierge” style-medicine. If you don’t take insurance, your product better be easy and high quality. Stay away.

NO REFUNDS!!!! You better be sure you want these products!!!!!I wish I could give them a negative 20 review. Broken pump, smelled bad, and made my face turn red. NO REFUND , JUST THE RUNAROUND.

I was prescribed medication in Oct. Came with 90 pills per bottle, clearly marked 3 refills. After 1 refill, they said I did not get anymore. I sent pictures and asked questions. Initial response was nonsense trying to find their mistake. When I replied and write how that initial rely was incorrect, I just got a rude reply back. They are not helpful if youbhave questions or concerns about your medication. Be leery!

BUYER BEWARE. ITS A SCAM!!! After you make a one time purchase, they give you a subscription. Then they keep sending you products, even though you didn’t order them. They keep charging your account and they will not refund your money.!!!! They said it’s their policy you have to cancel with a certain amount of time. However you are not notified until right before the shipment. Since you didn’t order it, you have no idea that they are sending the product.