ApolisReviews of apolisglobal.com

I really loved this company's products until I had an order that was never fulfilled. 2 months out I reach out to customer service and it's almost impossible to get a hold of anyone. I had to DM on Instagram for them to finally say they are looking into it. They then inform me that three of my items are sold out in the colors I want and asked for replacement color requests. I responded, and it's been 5 days and nobody has confirmed receipt of my new requests - I've forwarded my message to 3 other email addresses. This company has declined in customer service - par for the course when your orders grow but your team headcount does not? Similar to another reviewer's experience, they have no qualms about taking your money but doing no QC or follow up on order fulfillment and customer satisfaction. I've already asked my credit card company to dispute the charge. Do not buy from them until they fix these issues and earn trust from customers again. The nice products, website and ads are optics. Buy at your own risk.

They make a great product but customer service is non existent now. The messed up on the shipping of my last purchase but that was not a deal breaker for me. What is a deal breaker is I special ordered bags over a month ago and have no idea when I will receive them. They no longer have a phone number. I have texted 3 times and sent 4 emails but no response. Never Again. Not making purchases any longer from companies that don't even try to resolve a problem.

Apolis Global have been so lovely to deal with. A scammer got hold of my credit card details and ordered $7000 worth of goods from 11 online stores in the USA ( I am in Australia), including Apolis Global. I emailed all the stores to advise that the orders were fraudulently purchased and the staff at Apolis Global attended to the problem immediately. They have advised they have refunded the money today. It is obviously a very genuine and trustworthy business. I would have no hesitation in recommending this business having had such a positive experience out of what was a disaster! Thank you Mary and Anne! Jo ( Australia)

I ordered a bag and sent the correct spelling to be put on the bag. The bag came and the name was misspelled. I have tried to email and text and receive one response that I would be contacted. It has now been a week and I have not received a reply.

Does anyone know how to get a response from Apolis?? I've tried to text them, email them and use their online contact form and I cannot get a response regarding an order that I placed 3 weeks and still hasn't shipped, despite their site saying that custom products will be shipped within 3 days. I simply cannot get in contact with them.