ApexChargerReviews of apexcharger.com

Unit stopped working and they sent a replacement without any hassle. Quick email response as well.

I have never had this level of customer service before! My call initially didn't connect, but they called back moments later. I also had a few rounds of questions about hardwiring via email, which they responded to within a few hours at every round. The amazing thing is that their email support is actually technical enough to offer detailed guidance for the special situation we have. The product works great and integrates with Home Assistant through the Tuya Local add-on by selecting the "afyeev_16a_evcharger" device type.

Excellent communication and follow-up. Very happy!

Sent follow-up after purchase to ask if all went OK and to call if I had any issues from Euardo. Later, I did, in attempting to get the charger associated app to work with my phone and contacted Euardo by email again. Had a call within 10 minutes. I now know that it was Andrew that helped me through to successful completion of getting the app to work. For well over two hours of getting a 2.4Ghz frequency added to my 5Gz internet Wi-Fi as well as getting all the "Permission" straight on my phone. Throughout this frustrating ordeal, the helper whether from Eduardo or Andrew was totally patient with my phone operation ignorance as well as Ghz issues and stuck with me to a successful conclusion. Both individuals certainly lived up to company claim of "Exceptional Service" and are a credit to the company/

Apex charger is great. Love my product as well as the product support behind it. Charger itself is of great quality and is packaged well. Love the digital display on the front of the unit. Cord length is long which allows me to put my car in different positions. If anything customer support is 5 stars. They get back to you asap.

Apex Charger customer service was excellent. The 2 agents that assisted me with replacing my charger were great. They made the process smooth and seamless.

Hands down one of the best customer service experiences I have ever had. Not only that but the charger, the app, evcerything is top notch. I would highly recommend this company!

I purchased Apex Mach 2 ev charger at first I had trouble with the charger not charging. I called apex troubleshooting and they were great! I decided to send charger back for a full refund. After apex received the charger back they let me know that it was a software update error. I reordered the Mach 2 charger and it was an upgraded model I received the new charger and it worked perfectly I only charged at 40 amps but it can charge up to 48 amps please read instructions. Also Apex customer service was Awesome. I highly recommended this ev charger competitive price and works great.