John P.
Andrew Is Awesome !!
My name is John Poindexter, and I live in Washington, DC. Tonight I had an interaction with Andrew in customer service, and I felt compelled to share how exceptional he was. I had lost my RFID card and was initially told that the only way to get my charger working again was to order a new card through the mail. I was very disappointed, as I needed my charger working immediately. Andrew was pleasant, empathetic, and apologetic during our call, and we ended the conversation with no immediate solution. About 15 minutes later, Andrew called me back. He explained that he had continued thinking about my situation and had come up with one last option that might help. He walked me back out to my garage and patiently guided me step by step through the process. Despite my stumbling through opening the app, opening the wrong app, deleting it, and finally getting it right, Andrew remained calm, even-keeled, and genuinely patient. Most importantly, he truly cared about helping me out of a jam. That level of follow-through and customer care is something we don’t see very often these days. By the end of the call, we had my charger working again, and I was incredibly grateful. Please pass this message along to whoever should know. Andrew was outstanding. He is excellent at what he does and deserves recognition—whether that’s a promotion, a raise, or both. John Poindexter 3406 South Dakota Ave NE Washington, DC