Oleg S.
I had the opportunity to book an…
I had the opportunity to book an evening yacht trip with this company to celebrate a friend's birthday. The booking process was straightforward, and while they couldn't provide a formal contract, they assured me that a booking confirmation would be sent upon receiving a prepayment. I had two convenient options for making the prepayment: transferring funds via IBAN or paying directly to their representative, which I did. Unfortunately, due to a medical emergency in our group, we had to cancel the trip. Initially, I was told that refunds weren't possible, with 50% of the prepayment going towards taxes. This policy wasn't clearly stated in our prior conversations or on their website, which was a point of concern for me. However, I must commend the company for reaching out to me proactively to offer a full refund. This gesture speaks volumes about their commitment to customer satisfaction. For anyone considering their services, I'd recommend clarifying all terms and conditions upfront, perhaps in a written contract. Overall, my experience shows that the company is willing to go the extra mile to make things right, and I appreciate their efforts to ensure a positive customer experience.




