AnswerFirstAnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Computers & Phones · Lake Worth, Florida
Excellent
Computers & Phones · Celebration, Florida
Excellent
Computers & Phones · Sanford, Florida
Excellent
Computers & Phones · Holly Hill, Florida
Excellent
Showing 184 reviews with 5 stars · Clear filters
Claudette A.
So far the contact ;I have had with the service has been very professional, courteous and timely in reaching out to me with regards to patient request.
Response from AnswerFirstOct 27, 2025
Thanks for your review, Claudette! We're glad to hear everything has gone smoothly so far and look forward to continuing to serve you!
Tonya P.
Timely and professional service.
Response from AnswerFirstOct 13, 2025
Thank you, Tonya!
KC R.
Great Service.
Response from AnswerFirstOct 6, 2025
Thank you for the review!!
LIA G.
Friendly, fast, consistent customer service. Very happy with our experience. Thank you!
Response from AnswerFirstSep 17, 2025
Thanks for your review, Lia! Friendly, fast & convenient is always our goal! We appreciate you choosing AnswerFirst, and look forward to continuing to serve you!
Rachele K.
We received notices that our bills were higher than we expected ($8k/$9k per month), and we were able to quickly get our data form Modified at a the email field. Additionally, when we returned customer calls, we got very positive feedback about the angents! Everything has been seamless! Thank you. Rachele Klein
Response from AnswerFirstSep 8, 2025
Thanks for your review, Rachele! We're glad we were able to assist you and that your customers are sharing positive feedback! We appreciate you choosing AnswerFirst and look forward to continuing to support you!
Sarah J.
The onboarding experience was very easy. The staff was very friendly and they worked with me to make sure my script was perfect. Also, I asked one of my clients that scheduled with them how her experience was and she said it was also very professional and pleasant.
Response from AnswerFirstAug 13, 2025
Thanks for your review, Sarah! We’re glad onboarding was smooth and that our team made sure your script was just right. It’s great to hear your client also had a professional, pleasant experience. That’s exactly what we aim for! We appreciate you choosing AnswerFirst and look forward to supporting your business!
Kandi P.
We are new to your company and we no complaints. From the very start it has worked exactly how we requested it to be set up.
Response from AnswerFirstJul 28, 2025
Thanks for your review, Kandi! We're glad everything has gone smoothly so far, and we look forward to continuing to support your business!
Christine S.
The process is easy and you are in control of your business greeting and how the calls are handled. The only issue is reading the Call email that you receive with each call. Kinda difficult to find the actual message but once you understand the lay out. You are good to go.
Response from AnswerFirstJul 22, 2025
Thanks for your review, Christine! We're glad to hear your onboarding experience went smoothly, and we appreciate your feedback about the call email layout. We're always looking for ways to improve and make things easier for our clients, so we'll certainly look into this! Thanks for choosing AnswerFirst!