TransUnionReviews of annualcreditreport.transunion.com

This company's customer service skills are entirely disgusting. The agents are rude and will cold transfer your call and the managers will hang up in your face. I had an issue, the 1st agent was not able to provide me additional assistance so she transferred my call to escalations, there I spoke with a very rude white woman who attempted to tell me why my credit was off not actually knowing that I'd been in finance for over a decade with excellent credit. Her half ass explanation was completely inaccurate and when I told her that she cold transferred my call. I got on a call with another agent and asked to speak with the manager, I spoke with Max who attempted to put the issue off on another company and provided no assistance. When I explained that I had already called that company as well as checked my credit score he placed me on hold for serval minutes when came back on the line and ended the call.

There is no customer support. Their website is broken "Identity Verification Failed: Failed safety check:", What verification? What safety check? I called and was placed on hold for more than 30 mins before I gave up. They didn't give any indication either how long the hold time was going to be. They have no e-mail support. No live chat. Nothing. This is what happens when there is no free market, no competition. What's wrong with America? This is the level of service I would expect from the communist Soviet Union! Shameful.

TransUnion wiped my credit file when I became registered on the electoral role. My local council had issued me with a slight change to the first line of my address, according to what they said the official name of the property had to be. I.e. from "Flat 17 Burnley Road" to "17 Burnley Road". Experian and Equifax had absolutely no issue with this and just updated their records accordingly. Transunion decided to wipe my credit file completely due to this amend on the electoral register. I called them and wrote to them to request they fixed it, and they got back to me after 4 weeks requesting proof I was on the electoral register. I promptly sent it to them, and have chased them twice in follow up over the 6 weeks following that, and have heard nothing back. These guys are appallingly bad as a credit ref agency.

In attempting to unfreeze my credit report temporarily, the website says they aren't currently able to show the status of my credit freeze. Every time I've tried to do this over the last five years, I've gotten the same thing. Yesterday the chat agent said they unfroze my credit but the store says it's still frozen. Back on with a new agent today. Same issue with their webpage. Seems it would be cheaper for them to have a webpage that worked rather than make me go through a real person every time.

I spent 6 hours today trying to set up my account. And it will take another 30 days, at least. We were given a free 2 year subscription due to a data breach. When I tried to sign up, I coildn’t use my email address as I had had an account in the past. They discovered my home address was also wrong - after living here for 30 years and previously having an account with them. I now have to open a dispute to rectify the home address, which takes 30 days, and then will still have to deal with the email issue! Meanwhile, my identity might be compromised. Yet, my husband called, had the same issue, and they resolved it over the phone - no idea why they could change his home address last week, but no one can do it this week.

Customer service NIGHTMARE! When trying to set up an account with TransUnion, I was on hold for 3 hours and 45 minutes the first time, and 1 hour 45 minutes the second time. These people barely speak English, have no management, and the company is severely understaffed. Quite frankly, nobody gives a damn at this company. I was trying to help my elderly parents register for myTrueIdentity, and was only able to register one account in a single call, so, I'll have to go through hours more for their static-laden hold music before I get through to an inhumane and rigid staff member. Stay away from this horrible organization!

What a joke this company is. You cannot create an account to dispute anything because AS "they" say your information "does not" match theirs. Ha-ha! So where did you "steal" my information from because I never gave it to you and now you say my (REAL) information doesn't match your "FABRICATED"information ! Transunion you really suck at what you are suppose to do......."help customers access and correct misinformation on their credit report". Instead "YOU BLOCK CUSTOMERS OUT BASED ON INFORMATION YOU GATHERED and/or "STOLE" FROM SOMEONE ELSE" and then you expect us "to know what the "source" is that your using for comparison purposes and "what" information is actually "different". If I could...I would wish for this company to cease to exist! What an absolute waste of time, space and energy to have to deal with such a monstrously self serving organization as yours! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Today Transunion lowered my score.....guess they don't like bad reviews right ...................????? Hmmm! Ha, Ha Ha!

I bought a truck from a well known dealership. I paid on it a year and a half. On time every month! My credit went up to 690. I decided to refinance the truck for a lower interest rate. The company paid off my 1st loan and started me new on less interest. Transunion dropped my credit score 42 points. For paying of 1 loan and starting a new loan. At this rate I wont live long enough to see my credit score up enough to get a good interest rate or buy anything new. Transunion will destroy you for paying off a loan and starting a new loan.