Cristina Roxana B.
Feedback for AnimaWings
I’ve flown twice recently with Anima Wings on the Cluj route. Both flights were delayed — the first by an hour, the second by nearly two. Today, although boarding started on time, we were left waiting in the bus for 20 minutes before being told about the delay, and then waited another hour in the terminal. What stood out was the lack of any apology or effort to ease the experience. One flight attendant even asked me twice, quite assertively, to raise my seat — while ignoring others. It felt unnecessarily targeted. I understand delays happen, but passengers deserve timely communication and a bit of kindness — especially when plans and appointments are affected.



