AnimawingsReviews of animawings.com

Worst customer service I’ve ever experienced from an airline. Taken advantage of the war and offered no refunds for people transiting to the Middle East. There is a reason it’s cheap, don’t find out why and use another airline.

They changed my flight to almost 24 hours later with less than two weeks’ notice and did not offer any alternative options. This caused significant inconvenience and disruption to my plans. The way this was handled makes the airline seem completely unreliable and untrustworthy. I would not recommend them based on this experience.

They cancelthe flight and they donțt answer toyour emails, phones,. NOTHING!!!!!!!!!

I’d give them -10 stars. Lousy customer service that doesn’t answer the phone. They delay the flight and you can’t check in because they close the check in counter 4 hours before the departure. First experience with them and last!

Don't plan your trips using this "company". They cancel the flights with no explanation. Their call-center is a joke, as the company itself.

First flight with this company and it was a mess. Our flight was scheduled at 08:30 and we took off at 14:00. That made us loose our connection flight. The flight was about 5 hours long and we did not have monitors to watch a movie, like you see in other aircrafts. We hope to never have to use the services from this company again.

customer service - zero comunications - zero .. my one star rewiew its to mutch for your services

First time flying with Animawings, and I truly believe it will be the last time flying with them. I went from Bucharest to Abu Dhabi, and indeed, there was bad weather in Bucharest, but all the other carriers were flying on time, and these guys had a 5 hr and 30 min delay. Ok, they blame it on the weather, but then why the sudden change of airplane from 1 big airplane to 2 smaller ones... then the captain said that there are technical dificulties hence the reason for changing airplanes... so still weather is the reason...? in the airport, the gates were changing more often than the wind was changing directions. and for this long delay, no water or food was provided as per the law... When calling the customer center there was a lady who was only saying that she was not given any other info than the fact that there is bad weather... in addition to that, even though selecting English in the main menue she was still talking in Romanian... In the plane, after all those delays,s when having 100+ passengers onboard, they had only 80 sandwiches, and they didn't even think to give first time to the kids and then serve the adults, knowing that there are not enough... I know they are a new company, but there are a lot of other companies that they can learn from, and it is not difficult to find leason Learned from others... And exactly for the fact that they are a new company, you should have above expectation services to attract passengers, and they are not that cheap to be honest.... It was definitely my last time when flying with them.