AmuseReviews of amuse.com

Bad bad bad customer service. I had a faulty product gave them all the proof they wanted and only gave me small store credit. No no no!

Negative stars if possible. Just wasted an hour trying to place an order w/ AMUSE weed delivery. What a waste of time and what worthless customer service. STAY FAR AWAY!!! YOU WERE WARNED!!! I have an account but it stopped working and NO ONE will help or even f**king cares at this place. Plenty of places deliver weed and I am going to one where I dont have to deal with endless BuLLs**T!

Repeat customer here. I've spent a good amount of money over time on this service but was treated like trash. Unfortunately, I'm closing my account due to my first and only interaction with their customer support. I referred a friend with my referral code and the referral wasn't honored (read the fine print, they apparently make the referral process deceptively tricky, just following the generated URL DOESN'T WORK even though it applies the discount to the referred person. They APPARENTLY ALSO have to manually type in the code at checkout even though checkout shows the code already applied..?!). Oh and as a side note? Even though they don't honor the referral, they have had no problem SHARING the referred customer's personally identifiable account information with me via screenshots of their account. Shady! Your personal info is NOT safe like you may assume. My interaction with support consisted of them regurgitating the same pre-written macro response three times alongside screenshots of the other customer's account information. To top it off they end with "let me know if you want to delete your account. And be sure to check out our daily deals!" LOL I don't do business with companies that nickel and dime their repeat customers. Really such a shame.

This problem has happened to me 3 times before, and my issue was resolved very quickly each time. I can share screenshots of all of them. However, only the person named Adriana is not helpful at all and continues to keep customer satisfaction at the lowest level.

Don’t use. I ordered blue the great from paradise club and it’s literally rotten weed. It looks burnt it taste horrible and it doesn’t smell good. If this is the kind of service that you deliver no thank you.

This was my first time ever using amuse. From my experience I do not recommend using. I had been using Dube and decided to switch to Amuse because of pricing. That was a bad decision. You really do pay for what you get and that is poor customer service. Amuse kept me waiting over 4 hours for a delivery. They were two hours late delivering. I waited outside for over thirty minutes. Driver never showed up, when I texted the driver he said there wasn’t parking so he couldn’t deliver. I then sent him two pictures of street parking right out front of my place. He said he had cancelled the order and couldn’t help me. I then tried contacting Amuse. I was met by an AI robot who did nothing but send me articles for help. There is no customer service line. At the end of the day I ended up walking a couple of blocks through the homeless entrenchments of San Francisco. Willing to do this any day over the service received at Amuse. My recommendation would be to use in person dispensaries. They are just as cheap, and won’t keep you waiting and wondering.

My driver arrived demanding I come downstairs to take my product. I told them I couldn't come down and he gave me attitude. I waited for him to bring it to me then he called again saying he went up the wrong stairs and would not do it again! He told me if I didn't come down he was going to cancel my order. I can not leave my place that is why I ordered a delivery service. He had an attitude and said he was canceling and drove off. I will never order from here again and will be telling those I know not to bother with this company! Pissed off. I waited 2 hours for this. Only to have this occur.

The order delivered was missing an item and the item I did receive was not a full ounce. Do not buy and have delivered because you do not get all the items you purchase and what you do get is short. That will be my last order with Amuse because they do not respond. You only get the same old "Bot" response with no answer and never can talk to a live person; only through texting so people like me are just lost when you are partially blind and unable to use the cell phone like you want to. DO NOT BUY FROM GREEDY CHEATERS!