AMITA HealthReviews of amitahealth.org

If there was a way not to put any stars that would be my choice. Not because of the Doctor but because of Dr. Mercado's receptionist/front staff. I only went to see Dr. Mercado a couple of times and the couple of times. I couldn't understand how if you as a receptionist it is your job to make us the patients understand any questions with registration, appts, referrals. I shouldn't feel like I'm bothering you and leave the office confused. I tried calling plenty of times and no answer. While waiting, i overheard I was the not the only one with that issue. While waiting to be seen i overheard how the receptionist answer the patient regarding the phone issue. No need to answer the way she did. I can write her name here but I'm sure it won't be hard to realize who is these 2 employees I'm writing about. I can go on and on about this but it will take up half of day to continue. and there is no need for me to have to write complaints about 2 employees when it is their job to help me. Please amita lets do better on training I'm sure there are half of us patients who walked into that office have a lot to say but only because some of us cant use a computer we do not speak up.

I have been dealing with the billing dept for months on a claim that has been paid. They lie and say they called but rarely return calls. I finally got ahold of someone and she claimed they never received my emails, yet I received confirmation that they were received. She asked that I forward the confirmation and I did. She then asked what email address I sent them to when it was clearly in the chain of emails that I sent to her. I don't think these employees are very bright and they're certainly unmotivated. I never had these problems with Lutheran General Hospital. Pitiful.

I will never use any AMITA health/ Ascension providers ever again. I went on Dec 2021 for an annual exam the dr does her usual stuff and orders labs tests. Then amita send me a bill for $600 for lab fees! What the hell! Who wants to pay that during preventative services!!!!? 12 months later we’re still dealing with the billing department and they sent our bill to collections even though it was still under dispute! NEVER EVER returning to AMITA for ANY services.

I used their doctors visit for annual checkup, the doctor was great but the Amita Healthcare is horrible when it comes to billing you like crazy. Will never again use their doctors or services. They charged me for services they did not performed on me and they sent me the bill by mail but not the results, still waiting for the results to come maybe next year.

They bill without any sense and overcharge for everything! I set up payments for their overpriced service for 12 months - I should have 2 months left but the billing shows 3 although t comes out automatically. Besides this, they claimed an additional several hundred dollars of debt earlier this year - without sending me any bill, they sent letters through a debt collector. Horrible company!!!!

I went to the ER with an ear infection. I was there for a total of 20 minutes, out of which 15 was spent waiting for someone to see me. The resident doctor there looked in my ear and said it was an ear infection, then called in a doctor, which looked at my ear and said it was an ear infection. They gave me a shot for the pain and one antibiotic pill, and sent me home. Then I get a bill for $2,300 in the mail. I called and asked for an itemized statement and they sent me one in the mail that said "emergency room visit... $2,000" and then the cost of the pill and the shot. They say it is a level 4 emergency visit.... for an ear infection???? And nobody can explain why an ear infection is a level 4. I am so disgusted with this company. Never again will I step into any of their clinics or hospitals. And my doctor works for them. I am changing doctors now.

Step forward if you have great insurance or lots of money. They might treat you as a human being. Oh one more thing. Make sure you are not sick when you show up for your appointment. This company is all about money. They don’t see their patients as people. They see them as $$$$.

horrendous billing department - they credit patient payments as insurance payments and therefore they cause enormous billing errors and numerous phone calls to correct. 4 phone calls and multiple reps who claim they'll 'fix it' yet no one does. they caused my flex card to be locked due to their incompetence. oh, and a supervisor is never available. we will NEVER use their outpatient services again.