Amigo U.S.Reviews of amigo-us.com

My contract was to include unlimited calling from Israel to Israel, Canada and the U.S. That worked well. Unlimited incoming calls; that worked Receive texts; did not work, either from Canada or from within Israel Send text to Canada; did not work. I was in touch with Naftali in NY, He was aware of the problem and I was told that it was being looked after. However, it still didn't work. The technician called me and we tried to get it working, but it never did. He told me that there must be a problem with my phone. However, a few days later, one of the tourists on my tour was having the same problem. She also could not send nor receive texts. She was from California, and she was using Amigo as well. They told her to take out the battery and then reinstall it and it should reset itself. They told her that I should do the same. We both could not receive nor send texts. I had the phone for 3 weeks and with the difference of the time (7 hours), I could not send nor receive texts from my children. That was an inconvenience as I was hoping to be in touch with them. I had to wait until late at night in order to call them on the phone.

Ordering an Amigo phone is as easy as promised and all went well until I tried to use it. Perhaps it's Argentina or perhaps it's the phone but only with two separate phones could I be sure of completing a phone call. I have known Amigo to be reliable in Israel and perhaps I got a bad phone but it was not a satisfactory experience.

While the initial rates seemed fantastic, the overall bill exceeded $40. Also, the phone itself is not intuitive and hard to use.

Upon returning home from our trip, I received an invoice with charges that were much higher than expected. I reviewed the information I had received when requesting the phone - it was very unclear that there were additional charges for extra days of rental (and how much those charges were), and that an 18% VAT tax was charged as well. I was also not aware that there was a shipping charge both ways. I know there are other companies out there to choose from - I might try them next time.

Both renting and returning the phone was easy and efficient. But the phone service itself was "moody". Sometimes the service mwas great and sometimes terrible. E.g., the connection could be bad, we could get disconnected at random, or we couldn't get a connection at all. When this would happen, we would use our daughter's land line and the problem was gone. These problems were mainly while calling locally or internationally from Israel. Calling from Italy was fine.

Ongoing beeping while on the phone

Traveled to Israel. Voice worked but text did not. thanks.

Internet was great but the calling charges were very expensive