Amigo U.S.Reviews of amigo-us.com

I experienced a lot of aggravations in my last rental. After receiving the phone in the US, I tried just to turn it on but it would not come on. I was very concerned and called the Amigo office but the office was closed for the Jewish holiday, ending Saturday night. On Sunday, I tried again to contact the Amigo office from the airport close to noon time (CST) and there was still no answer; I sent an Email to the office and left the US to Israel thinking I had a broken phone. When I arrived to Israel, the phone still would not come on. I was about to rent another phone at the office; the service rep at the airport rental company provided an exemplary service and suggested she would try to charge my Amigo phone before I take another phone. Apparently the phone I rented from you was totally out of charge. Here is a summary of what I found inadequate about your service: 1) You gave me a phone that was totally out of charge and could not even be charged in the US, so I had no way to see that it comes on; 2) Your office was closed way past the time you said it would be closed; 3) you gave me a phone (BLU) for which there were no instructions on your website; 4) the blue instruction sheet that comes with your phone is totally inadequate; it does not say anything about the fact that the phone may have to be charged at the destination before it can be used (which is not proper service); furthermore, unlike the claim made by your office, the blue instruction sheet does not even say that the phone only works in Israel. You must revise this instruction sheet.

We had ordered 2 phones! The lesser quality phone was useless because the port broke for charging broke off , and it could not be recharged after the unit was initially charged be the outlet we had ordered it from , and was totally useless after the charge finished ! We were very dissatisfied . I called in Israel to complain , and I emailed to inform Amigo . When I took it back to the dispatch in Toronto there was no email or call registered of the complaint that it was not working ! Band Amigo wants to charge ME for having it serviced ... And for the total rental fee ! Even though if they check the records they will see it was not used after the 3 day , and we were away close to 3 weeks !!' So ... We were a family with the use of 1 cell phone instead of the 2 that we ordered !

Phone was adequate for calling and texting. Data usage was highly problematic and downloading apps that I needed was nearly impossible. Seeing as I took this plan primarily for data usage, I cannot say I am satisfied.

Overall a very bad experience. Phone was too small to hold comfortably, too difficult to adjust (sound, etc.). At full volume, very difficult to hear. Calls needed to be placed again and again to get the call to connect. Texts were difficult to access and were like reading hieroglyphics. Incoming calls often went straight to voice mail without ringing. The sound quality was poor, often like being under water. We returned home and unlocked our smart phones almost immediately. We did not contact customer service so I cannot comment on that. We will not rent Stupid phones again, not from your company or any other. This was a waste of good money!

The phones we received had very poor audio quality. Also, the wrong adapter plug was included for both phones.

I had no issues with outgoing calls. However, I only received (2) incoming calls when (coincidentally) the phone was opened.at the time of the call. For all of my other incoming calls, the callers later told me there call was forwarded to an answering service. I received no message on my phone that I had received any calls. This caused me major inconvenience because the party that I was meeting was unable to contact me to tell me he had missed his flight. I was unable to learn of the issue for 6 hours because of the time difference.