Amigo U.S.Reviews of amigo-us.com

4.0495 reviews
Computers & Phones
1912B Flatbush Ave, Brooklyn, New York

Amigo U.S.

About Amigo U.S

We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.

Amigo U.S. (amigo-us.com) has 495 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: Amigo U.S, amigo-us.com
Website: amigo-us.com
Category: Computers & Phones
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: January 2022.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Amigo U.S reviews

Showing 45 reviews with 1 star · Clear filters

Dina
Apr 13, 2015
Go with another company
I rented a phone through Amigo and had to go 45 minutes to their retail location. I did not think to turn it on in the store, got home and realized it would not turn on or take a charge. The hassle of going back and wasting those hours were exhausting. And they would not let me exchange it but had to go through the rental process all over again. Nightmare.
Response from Amigo U.S.May 5, 2015
Dina, I apologize for the initial problems that you encountered. Once the switch was made, how was the phone service, did it meet your satisfaction?
Tzvi
Jan 29, 2015
Amigo was very friendly and helpful taking care of all my phone needs.
The phone worked perfectly. The rates were very competitve. They explained everything I needed to know and we're always available when I needed their help.
Barbra
Jan 19, 2015
Very disappointing
I rented the phone with the understanding that there is no charge to ship or send back the phone. My bill reflects two charges for shipping which I am disputing. Sid had said there would be no charge.
Response from Amigo U.S.Feb 19, 2015
I apologize for the misunderstanding. The plan that was in place was for free shipping only for unlimited plans and you did not choose an unlimited plan. That being said, being that you were under the impression that shipping was free, we refunded you both shipping charges.
Sidney
Jan 19, 2015
The problems I had with using the Amigo phone in Israel.
My understanding was that the phone was all set up for me to be able to use when I arrived in Israel. This did not happen. I was not able to call North America from the first day that I arrived. My son got in touch with someone in your office, and they spent quite a long time in order to arrive at what the problem was. Apparently, there was something wrong with the Sim card and finally it was straightened out. I think it would be more than fair that I receive a credit for all the trouble that I had to go through.
Response from Amigo U.S.Feb 19, 2015
Sidney, I apologize for the difficulties that you experienced. You were issued a credit.
Jeffrey
Jan 6, 2015
No service in Mexico
The device got horrible service in mexico
jack
Dec 7, 2014
Your charges were far beyond what we expected.
Your charges were far beyond what we expected.
Response from Amigo U.S.Dec 8, 2014
Your review does not give any details as to what charges were "beyond what we expected". It would be unfair and difficult for us to have to guess what did not meet your expectation. That said, our customer service and billing department would be happy to review, explain and even credit if need be any charges that were not legitimate. We are available every day between 8:30 AM and 5:30 (EST)
Salomon
Nov 27, 2014
The phone was of very pool quality and quite old, it did not work well.
Try a different option, because there equiptment is poor, and the connection was very unclear and difficult to understand what the other party was saying.
Response from Amigo U.S.Dec 8, 2014
I had the opportunity to review your account and notes. I do see you spoke with our technician after your return on 11/28. The equipment you rented from us was no more than a year old. As our tech explained he is asking the local agent to have the phone sent back to be checked. We take pride in being responsive to our customers if and when they have an issue, however we do need to be notified of such so we can address it. In this case we were first notified after your return of any issue though each day you were there I do see anywhere between 20 and 45 minutes of usage so I am not sure what specifically was causing the issue, though i have no doubt we could have addressed it. I humbly request that you consider renting from Amigo again and should there be an issue let us know right away and I trust you will see why so many continue to choose Amigo
AHARON
Nov 10, 2014
absolutely a disaster.
I had a problem connecting to internet. couldn't not get data while I was in Paris. send an email to your support department. the replay came a day after I came back with the excuse that the emails are answered in the order that you receive..... .

Amigo U.S.Reviews of amigo-us.com

About Amigo U.S

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Amigo U.S.Reviews of amigo-us.com

Amigo U.S reviews

Go with another company

Amigo was very friendly and helpful taking care of all my phone needs.

Very disappointing

The problems I had with using the Amigo phone in Israel.

No service in Mexico

Your charges were far beyond what we expected.

The phone was of very pool quality and quite old, it did not work well.

absolutely a disaster.

About Amigo U.S

About these reviews

More in Computers & Phones, New York

Vintez Technologies

TechMikeNY

exchangemyphone

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Amigo U.S reviews

Go with another company

Amigo was very friendly and helpful taking care of all my phone needs.

Very disappointing

The problems I had with using the Amigo phone in Israel.

No service in Mexico

Your charges were far beyond what we expected.

The phone was of very pool quality and quite old, it did not work well.

absolutely a disaster.