Amigo U.S.Reviews of amigo-us.com

i ordered a blackberry so i would be able to check e-mails,etc. in addition to phone calls-when i put the phone on at the airport it had the prior customer's info in there. i had all their e-mails, contact information at my fingertips. i e-mailed amigo saying that they should have cleared out the phone before giving it to another customer and was told i should follow the instructions and do it myself. i basically just used it for calls.

My husband could not get through to me from US even with your help. I told him to forget it and I called him. Also, I got an email that you did not receive the phone back. We got sick because we sent it back right away. When we called you, you said you have the phone. Hello! I have not received a bill yet and it is 3 weeks since I have been home. Easy and convenient mailing the phone to me. Easy instructions.

My sim card did not work when i was there. The service was very spotty and wifi worked much better and was more reliable

I rented a phone several years ago, and it was very easy to use. This one was not. I never did figure out how to send or receive texts or listen to voicemail. Also, it would automatically jump to call numbers other than those I was clicking on. Very disappointed.

The service was unclear, most of the time.

We've used Amigo phones before, and were always happy with them. This time,we had one problem after another, which I detailed in a letter that I sent when I returned the phone. To briefly summarize: 1) We weren't given our phone numbers until the last minute, and i had to call to find out what my US number was, even though they insisted they had sent me an e-mail. (It was NOT in my Spam folder. 2) The instructions were not helpful, and I found it very complicated to set up my contact list. 3) I tried to set the phone's alarm clock, and it would not allow me to put in the time I wanted. Nor would it allow me to delete the time that I didn't intend to put in (3 AM). It did a great job of waking me at 3 AM when I thought I had turned off the alarm. 4) We kept getting wrong numbers and texts from numbers we didn't recognize. We couldn't open the texts, so we had no idea who was trying to contact us. 5) Also had trouble sending texts, and when I got a text from the airline to confirm my flight, it wouldn't allow me to respond with a 1 or a 0 as the airline requested. It just wasn't dependable. next time I will bring my own phone and pay whatever it costs to make overseas calls.

I received 2 sets of sim cards - for Italy/Israel - I had questions about starting to use and there were no instrucitons and no number accessible to call 24/7 - people need to be able to call from wherever they are - when I tried to call the 1-800 number - it took me to Israel's 012 network that said they cant help me - it was quite frustrating - a simple few guidelines with the sim card would have helped me to be able to use the features on my trip - its esp frustrating to be in a country you are not familiar with the language and to need help from people so I relied on customer service and was disappointed.

More than half of outgoing text messages, both to US and within Israel, never got delivered despite correct numbers. About half of incoming texts were incomprehensible gibberish, and directions provided no guidance for translation incase incoming was in Hebrew. Phone number listed for customer support went to the phone mail of some unrelated person. I specifically got this service because I was in a large group that needed to communicate by text on an Israeli line. Absolutely zero of those messages were ever delivered. Virtually useless service.